OTC - Sales Order Processing (Executive and Senior Executive)

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Additional Information

Role Summary: Receive and process sales orders accurately and efficiently using the company's sales management system The role will also require coordinating with the NEC, Invoicing Processing team, collections and credit management team. Work Experience Essential: Strong knowledge of OTC Sales Order operations Working knowledge of SAP Finance module Experience in shared services/customer facing environment Understanding of standard operating procedures Knowledge of system, applications, operating tools, metrics and excel Good communication skills, plus good verbal & written presentation skills Flexibility to work within a high growth, rapidly changing environment Ability to self-motivate and initiate change Ability to work with colleagues at all level Order Processing Responsibilities Review orders received from Retained Organization (RO) for accuracy as per pre-defined format Perform technical, commercial and administrative validation on a customer order Record daily volumes, rejections, exceptions, and quality-checks in timely manner Enter order details into the system database Process orders as per standard operating procedure within defined Turn Around Time (TAT) Coordinate with RO to understand any discrepancies on order details Create order fulfilment tracker and document relevant details to support order monitoring activities Primary point of contact for order processing related queries Respond to queries in a timely and accurate manner Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead Timeliness: Perform order processing tasks as per defined TAT Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met Key Skills Sales order processing and Invoice Creation Accounts Receivable Ledger Management Financial Accounting and Reporting Advanced Excel and Spreadsheet Skills SAP ERP and Accounting Software Proficiency Team Player Education: Postgraduate (B. Com/Honors) or a bachelor's degree with relevant experience in OTC Operations. Experience (years): Executive - Graduate with 2 to 4 years of experience Sr Executive - Graduate with 4 to 6 years of experience Relevant Experience: OTC or Accounts Receivable (Sales Order Processing) Location: Mumbai (Airoli) and Bangalore Working Hours: 8.5 hours/day (Australia Shift) Role Requirements: This position currently requires Work from Home during Australia shift as per project needs. The candidate must be flexible to travel based on business requirements during this period. There may be a prepone in shift timing, which will be reviewed post-transition. Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.

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