Senior Software Engineer

About the role

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Responsibilities

• In particular, we especially welcome engineers with experience developing Windows-based systems such as POS clients, payment modules, or VAN (Value Added Network) integrations.
• You'll work with technologies including .NET Framework, C#, and Java, alongside Python, Go, C++, and TypeScript.
• Collaborate with Product Managers, Designers and Frontend Engineers to conceptualize and build new features for our growing customer base.
• Produce high-quality code by leading or contributing to large cross-functional projects that impact and drive business success.
• Actively own features or systems and define their long-term health, keeping scalability at the forefront of technical designs.
• Assist our skilled operations and business teams in triaging and resolving production issues.
• Work with other engineers from various teams across verticals and review code.
• Improve our engineering standards, tooling, and processes.

Requirements

• Required Qualifications
• 5+ years of industry software engineering experience developing and operating complex systems using common language(s) such as Java, Python, Go, C++, and TypeScript.
• Strong communicator who can explain complex topics to not only other engineers but also designers, product managers, and support.
• Strong computer science fundamentals: data structures, algorithms, threading, distributed systems, information retrieval, etc.
• Proficient in both spoken and written English communication.
• Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.
• A love for good food.
• 3+ years of experience developing Windows applications or system-level software using .NET Framework and C#.
• Experience with POS, VAN, or payment module integration.
• Familiarity with the full life cycle of software development, from design and implementation to testing and deployment.
• Experience working with distributed systems and making technical architecture decisions.
• Windows systems engineering experience required (including .NET Framework, Windows Services, or WPF/WCF).
• Familiarity with backend development using Java, Go, or Python.
• Preference will be given to those with development experience related to AI or LLM
• An appetite to help shape best engineering practices at an early-stage startup.
• Hands-on experience working in an innovative, fast-paced environment.
• Why join us
• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.
• What else you need to know
• Ready to join us as we serve those who serve others?
• #LI-Onsite

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