Senior Manager of Fulfillment Operations

Requirements

• Bachelor's degree in supply chain management, business administration, or related field. Master's degree is a plus.
• Minimum of 8 years of experience in supply chain management and fulfillment operations, with a focus on 3PL partnerships, lean practices and continuous improvement
• Proven track record of managing and optimizing 3PL operations to meet or exceed KPIs.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and drive process improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. Able to tailor communication to different audience, from coaching on the fulfillment center floor to briefing executives.
• Experience with warehouse management systems (WMS), Transportation management systems (TMS), order management systems (OMS), returns management systems (RMS), and related technologies.
• Proficiency in contract negotiation and vendor management.
• Leadership experience, including the ability to mentor and develop a diverse team.
• Detail-oriented mindset with a commitment and accountability to delivering high-quality results.
• Naturally curious and agile, with a focus on seeking new opportunities and innovative ways of working.
• Familiarity with e-commerce fulfillment processes and trends.

Additional Information

Launched in 2014 by former philosophy professor David Barnett, PopSockets is a global digital-lifestyle company that sells empowering, fun, and expressive products that improve people's digital lives. PopSockets has sold close to 300 million of its iconic phone grips in 75 countries and now has an expanding ecosystem of related products, including phone cases, wallets, mounts, batteries, and chargers. Our mission is to empower enhanced mobile functionality, self-expression, and authentic human connection. We imagine an Eternal Positivity Machine that sparks joy, creativity, and meaningful relationships. We bring this vision to life by upholding the highest standards in materials, packaging, logistics, and design-while ensuring our supply chain and labor practices remain ethical, responsible, and transparent. In 2021, PopSockets was honored as one of Fast Company's World's Most Innovative Companies. This position will provide strategic leadership and hands-on management for our fulfillment operations, including 3PL partnerships. The Senior Manager will drive operational excellence, optimize performance, and ensure seamless end-to-end fulfillment processes to support business growth and customer satisfaction. PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual's work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.

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