Client Service Associate

About the role

As a Client Services Associate, you aren't just "handling mail"-you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space. From managing high-stakes logistics to ensuring our tech and pantry are "VIP-ready," you turn routine office tasks into a seamless, premium experience.

Responsibilities

• The Logistics Lead : Master the lifecycle of mail and packages. From secure intake using chain-of-custody software to high-priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
• The Experience Curator : Maintain the "show-ready" status of our Business Service Center, kitchens, and conference rooms. You're the reason the coffee is fresh and the meeting rooms are perfectly staged.
• The Problem Solver : Keep our fleet of multi-function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you're the first responder.
• The Front-of-House Pro : Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
• The Project Ally : Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.

Requirements

• Customer-Obsessed : You believe that no task is too small and every interaction is an opportunity to provide 5-star service.
• Tech-Savvy : You're comfortable with MS Office and can quickly learn new package-tracking and shipping software.
• Organized & Agile : You can pivot from sorting mail to setting up a high-profile boardroom meeting without breaking a sweat.
• A Natural Professional : You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.
• The Requirements
• Education : High School Diploma or equivalent.
• Experience : 1+ years of prior work experience (Hospitality, Retail, or Office Services experience is a major plus!).
• Physicality : This is an active role! You should be comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs).
• Communication : Sharp verbal and written skills are a must for coordinating with vendors and employees.
• Travel : Negligible
• Other Duties:
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Why Join Us?
• We value professionals who take initiative. This isn't just a "task" role; it's a career path into facilities management, corporate hospitality, and operations leadership.
• Ready to be the MVP of our company? Apply today.

Benefits

Additional Information

Job Title: Client Services Associate Reports To : Client Services Leadership

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