Soft Services Site Lead

About the role

LOCATION: Airbus, Airport Road SHIFT PATTERN: 40 hours per week SALARY: £30,000 - £32,000 per annum If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! - Lead and oversee the delivery of soft services at the Airbus site, ensuring services consistently meet and exceed the customer's expectations within the scope of the contract. - Ensure the company consistently meets all contractual obligations and service level agreements. - Build and maintain a strong working relationship with the Airbus customer, ensuring the wider team demonstrates the same high standard of professionalism and customer service in accordance with their roles. - Respond promptly to any issues that arise on site and support their resolution within the scope of the contract. - Carry out daily cleaning quality audits across all designated areas, ensuring cleaning standards are consistently achieved, documented, and any corrective actions are completed in a timely manner. - Monitor cleaning performance, identify areas for improvement, and implement corrective actions to maintain the highest standards of cleanliness and compliance. - Continually assess the need for, and monitor the availability and serviceability of, all uniforms, site-specific clothing, PPE, equipment, and cleaning materials. - Achieve and continuously improve all site operational Key Performance Indicators (KPIs), ensuring compliance with company and Airbus standards. Support the implementation of health, safety, quality, and environmental procedures, ensuring all team members adhere to company policies and site-specific requirements. People Supervision and Development - Assume responsibility for the recruitment, training, development and performance management of the entire team. - Manage attendance appropriately, and follow relevant HR procedures - Identify training needs and deliver training as required, in line with company standards. - Be dynamic in leading the team to deliver best in class customer service. - Create a harmonious working environment and proactively manage conflict at source, escalating as appropriate. - Maintain a fair and inclusive working environment, free from discrimination or prejudice. - Ensure you are visible and contactable whilst on duty, and that plans are in place for escalation out of hours or during absence. Business Administration - Ensure the team are paid correctly by inputting payroll on time and with minimal errors. - Ensure that all records relating to employment, including relevant qualifications and vetting, are maintained and updated as necessary. - Manage the holiday schedule for supervisors and staff whilst maintaining required levels of service provision. - Manage the delivery of the contract to budget. - Validate proof of delivery on orders received, escalate any discrepancies and support resolution. Quality Management and Health and Safety - Ensure and promote a safe working environment. - Maintain an up to date site manual. - Carry out risk assessments and training, including tool box training. - Ensure that all company policies and procedures are followed at all times. - Maintain and further own knowledge relating to relevant statutory and local legislation; ensure compliance to law. - Report all incidents, accidents and near-misses in line with policy. - Complete relevant audits and questionnaires, and take remedial actions where improvement is required. Other - Take a results-orientated approach to the role, ensure results are analysed/trended and that remedial actions are delivered. - Support the growth of the business, where possible, by up-selling and cross-selling to the customer and by passing on potential sales leads, - Support any customer initiatives which could lead to longer term benefits to both the customer and ABM. - Any other ad-hoc duties as reasonably requested by an appropriate member of the management team. - School leaving standard qualifications in Maths and English; or an appropriate standard to meet the needs of the role. - Experience within the relevant industry, or a similar environment. - Up to date understanding of legislation relevant to the role. - A minimum of three years' experience of supervising/leading a team of soft services. - Experience working within a results-oriented environment. - Proven experience within an outsourced setting. - Experience of project management, including: planning, implementation and follow-up skills. - Time spent in a customer service environment. - IT literate including knowledge of Word, Excel and Outlook. - Proven motivational skills; well-developed influencing skills. - Good communicator, able to convey information in a clear, simple and warm manner. - Excellent supervisory skills - able to motivate teams and actively support team members through change management. - Able to diffuse and handle difficult situations/people. - E

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