IT Business Manager

About the role

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet! The Business IT Enablement Manager serves as the strategic bridge between business stakeholders and IT, aligning technology services, processes, and capabilities to business outcomes. This role drives adoption, improves service performance, and governs managed service provider (MSP) outcomes, enabling business value through optimized user experience and operational excellence. Job Summary: Oversees information technology related activities within assigned scope of responsibility for one or more major functional areas within the information technology arena. Provides high quality, cost effective, and efficient systems and service delivery to meet current and future demands. Identifies and pursues opportunities for improving service delivery methods and support procedures. Monitors industry trends for applicability and technology direction. Optimizes technology approaches to support company business processes and technology information systems platforms. Provides oversight and direction regarding assigned team, financial and operational activities. Principal Responsibilities: Partner with business stakeholders to identify, analyze, and translate business requirements into IT service solutions and priorities Drive adoption and effective use of IT services, tools, and platforms to support business objectives Ensure alignment to ITIL/ITSM processes, improving service quality, consistency, and user experience Oversee managed service provider (MSP) performance, including governance of KPIs, SLAs, and operational deliverables Lead service reviews with internal teams and MSP partners to monitor performance, address gaps, and drive continuous improvement Identify, analyze, and implement opportunities to enhance service delivery processes and operational efficiency Monitor service performance trends and provide reporting and insights to support data-driven decision making Collaborate with cross-functional IT teams (Applications, Infrastructure, Network, Service Desk) to ensure end-to-end service delivery Support the design, implementation, and optimization of IT services and technology solutions aligned to business needs Contribute to continuous improvement initiatives, including automation, digital experience enhancements, and service optimization efforts Provide guidance and oversight across operational, financial, and partner management activities within assigned scope Ensure compliance with organizational standards, policies, and audit requirements Deliver user enablement through training, communication, and support of IT services and tools Other duties as assigned Job Level Specifications: Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards. Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures. Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level. May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations. Work Experience: Typically 8+ years with bachelor's or equivalent. Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Multiple functional domains; cross-functional IT and business alignment with experience spanning service management, partner (MSP) governance, and operational performance management Typically 6+ years of experience in IT service delivery, business relationship management, or IT operations Bachelor's degree or equivalent experience in Information Technology, Business, or a related field from which comparable knowledge and job skills can be obtained. ITIL certification, PMP, or equivalent pref

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