Incident Management/ ITIL
External
IQVIA · Kochi, IndiaPrepare for this interview
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Requirements
- Bachelor's Degree
- Five (5) years IT Service Management Experience with minimum 2 years in Incident Management Req
Benefits
Additional Information
Job Overview - Incident Manager The Incident Manager plays a pivotal role in coordinating, documenting, and communicating during incident resolution. Key responsibilities include: Facilitating the Incident Process: Initiating and managing incident bridges, ensuring timely updates and escalations. Communication Management: Sharing updates with technical teams, service owners, and end users. Documentation: Maintaining a chronological record of events and decisions. Stakeholder Engagement: Confirming incident ownership and coordinating with SMEs, service owners, and business partners
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