Loan Operations Coordinator

Responsibilities

• Provide high‑quality customer service to lenders, borrowers, internal NorthMarq partners, and external vendors, ensuring timely, accurate, and professional communication.
• Independently process and deliver incoming and outgoing mail, ensuring proper handling, routing, and timeliness in accordance with established procedures.
• Review, scan, and prepare daily check deposits, ensuring accuracy, timeliness, and proper documentation, while identifying discrepancies as needed.
• Review, track, and support timely delivery of outgoing checks and related documentation to internal teams and external parties.
• Monitor and administer group email inboxes, ensuring timely responses, appropriate follow-up, and clear documentation of actions taken.
• Prepare, index, upload, and retain loan documentation in accordance with document management and retention requirements, ensuring audit readiness.
• Generate and send accurate first payment and new loan letters within required timelines.
• Coordinate the satisfaction process for paid‑in‑full loans, including ordering, processing, and reviewing release documents and tracking progress through completion.
• Research and resolve rejected or exception satisfaction releases through detailed review of loan history, lender requirements, and supporting documentation.
• Deliver timely and accurate audit confirmations and independently research and resolve discrepancies when identified.
• Maintain strong proficiency in servicing systems and tools, ensuring data accuracy, transparency, and accurate task tracking.
• Support the improvement of team policies and procedures by contributing insights, identifying gaps, and helping maintain documentation.
• Participate in training efforts by sharing procedural knowledge, assisting with onboarding, and supporting department-wide training as needed.
• Apply sound judgment, critical thinking, and problem‑solving skills to navigate operational challenges and ensure accurate, timely task completion.
• Provide operational support during high‑volume periods, audits, or complex initiatives by completing assigned tasks accurately and efficiently.
• Participate in departmental projects or initiatives as assigned, contributing to process improvements and operational effectiveness.
• Perform other reasonable duties or projects as assigned to support departmental goals.

Requirements

• Associate's or Bachelor's degree preferred, or equivalent business experience.
• 0-2 years of previous administrative or related operations experience.
• Working knowledge of Microsoft Office software, including Excel and Word.
• Ability to provide professional, timely, and accurate customer service to internal and external stakeholders.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational skills with attention to detail and accuracy.
• Effective written and verbal communication skills.
• Demonstrate critical thinking and problem-solving skills to identify issues, leverage resources, apply judgment, and determine appropriate next steps.
• Ability to work independently and collaboratively with minimal supervision.
• Proficiency in navigating systems and maintaining accurate documentation.
• Demonstrated accountability, ownership, and commitment to continuous improvement.
• Ability to maintain sensitive and confidential information.
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Benefits

Additional Information

At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential - whether you are an industry veteran or you're just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate! Northmarq is seeking a Loan Operations Coordinator to join its Bloomington, MN headquarters office . This position requires a deadline-driven, organized, and detail-minded individual who would be responsible for providing operational support to Servicing based upon set tasks and schedules, or as directed. The core functions of this position include processing incoming and outgoing mail, monitoring various group email inboxes, and processing checks daily. Additional responsibilities may be added to adapt to the company's growth. *This position is an in-office position, with an immediate start date.

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