L1 Network Engineer

About the role

Network Operations, Administration, Maintenance, Technical Support, Monitoring, Change Management, RCA, and Documentation. - 24x7 network monitoring and alert management. - First-level troubleshooting of LAN/WAN, routers, switches, firewalls, and network circuits. Incident logging, ticket management, escalation, and follow-up. - Network health checks and performance monitoring. - User MACD (Move, Add, Change, Delete) requests. - Maintaining network documentation and inventory records. - Monitoring security logs and reporting abnormalities. - Supporting firmware/software upgrades under supervision. - Coordinating with carriers, vendors, and internal teams for fault resolution. - Preparing daily, weekly, and monthly operational reports. - Root Cause Analysis ownership for Severity-1 incidents. Role Summary: Provide first-level operational support for enterprise network infrastructure including routers, switches, firewalls, WAN links, DNS/DHCP services, and network monitoring systems. Responsible for incident handling, troubleshooting, health monitoring, escalation management, documentation updates, and coordination with vendors to ensure network availability and service continuity. Key Skills: - TCP/IP, LAN/WAN, VLAN - Palo Alto, Cisco Switches & Routers - Firewall Monitoring - DNS, DHCP, VPN - SolarWinds, PRTG, Nagios or similar monitoring tools - ITIL Incident & Change Management - Basic Network Security Concepts - Documentation and Reporting - Certifications Preferred: - Cisco Certified Network Associate (CCNA) - CompTIA Network+ - ITIL Foundation Key Requirement: - Singapore / PR / EP - Experience: 1-3 Years - Well versed with Palo Alto and Network Infrastructure

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Company Intel

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