Customer Experience Partner

Responsibilities

• Responds to incoming customer calls and provides timely, accurate information.
• Resolves routine customer issues, ensuring positive and professional service experiences.
• Performs data entry for all order types and processes credits and return authorizations.
• Monitors and communicates backorder status; provides tracking information as requested.
• Collaborates with Production and Shipping teams to support on‑time delivery and service.
• Maintains accuracy and attention to detail while completing an average of 50 transactions daily.

Requirements

• Strong interpersonal, organizational, and phone communication skills.
• Ability to multitask, problem‑solve, and adapt in a fast‑paced environment.
• Works both independently and as part of a collaborative team with strong attention to detail.
• Customer‑focused mindset with a strong desire to assist others.
• 1 year of customer service experience.
• Education
• High School Diploma, college degree preferred.
• Physical Demands
• Regularly required to sit, stand, walk and communicate
• Ability to see and hear
• Regularly required to work at computer terminal and telephone
• The information listed above is not intended to be an all-inclusive list of the duties and responsibilities of the job described.
• Our Expectations
• We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products
• Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
• E-Verify
• We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

Additional Information

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube Job Description Purpose Deliver high‑quality customer support by managing daily inquiries, processing orders, and ensuring customer satisfaction

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