Customer Success Representative

Responsibilities

• Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information
• Act as the internal voice of the customer and ensure needs are communicated clearly across departments
• Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate
• Direct customer requests to the appropriate internal teams and track follow‑up
• Acknowledge orders, communicate changes, provide updates, and manage backorders
• Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies
• Follow service quality and order accuracy standards, departmental SOPs, and training guidelines
• Comply with ISO 13485, ISO 9001 quality management system requirements
• Perform additional tasks as needed to support business operations
• Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or manufacturing
• Experience with ERP systems (Salesforce preferred)
• Strong computer literacy, especially with Microsoft Word, Excel, and PowerPoint
• Effective time‑management and organizational skills
• Excellent English written and verbal communication abilities
• Intermediate Danish (B1/B2) is required
• Strong multitasking, problem‑solving, and prioritization skills
• Ability to work independently and collaboratively with minimal supervision
• Professional judgment, discretion, and ability to handle confidential information
• High accuracy, attention to detail, and customer‑focused mindset
• Ability to work effectively in a fast‑growing and complex environment
• Demonstrated initiative and strong customer service orientation
• Alignment with LGC values: passion, curiosity, integrity, brilliance
• ABOUT LGC:
• OUR VALUES
• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT
• EQUAL OPPORTUNITIES
• For more information about LGC, please visit our website www.lgcgroup.com
• #scienceforasaferworld

Benefits

Additional Information

In this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day‑to‑day operational needs.

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Company Intel

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