Senior Manager, Service Engineering

About the role

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and exciting experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with significant careers. Role Summary We are evolving our Service Management team to move beyond support and operations. As a Senior Engineer in service management, you will be part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most critical services at LSEG.

Responsibilities

• We are looking for people with a passion to learn, and who bring a continuous improvement mentality to our team!
• Support Managers maintain Service Level Objectives for the systems they own. Constantly measuring and improving availability, latency, and overall system health is at the core of our team's purpose.
• Write automation to scale systems sustainably, prevent service issues, or when they occur, quickly recover service.
• Partner with development teams to improve system reliability, observability, and release velocity.
• Participate in on-call rotations, incident response, postmortems, and root cause analysis and resolution.
• Be a vocal advocate of strong/sound engineering practices that allow us to build, deploy, and run scalable, reliable, and performant services.
• Enablers for Cloud migration working with foundation and migration teams from the inception of the projects performing architectural reviews, operational acceptable testing and configuring Datadog dashboards and metrics.
• Be part of continuous learning and development culture.

Requirements

• A Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
• Experience with scripting languages such as: Shell, Python, or similar.
• Experience in maintaining Infrastructure as Code using Terraform.
• Hands on Experience with one of the following cloud platforms: Azure, AWS, or GCP.
• Knowledge on Docker and Kubernetes.
• Observability tools like Datadog, Dynatrace or similar.
• Implement and maintain CI/CD pipelines.
• Incident response and running blameless post-mortems.
• Proficient in Git workflows.
• Minimum 8-10 years in the industry
• Experience on DevOps concepts and way of working
• Experience with algorithms and data structures.
• Understanding of identity and access management, and application security.
• Native Azure relational databases.
• We use Datadog and BigPanda for our observability stack, Terraform for our cloud infrastructure, and EntraID as our IAM solutions but we're very open to incorporating your experience with any other tools.
• Career Stage:
• Manager
• Compensation/Benefits Information:
• LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $114,200 - $190,400.
• Please be aware base salary ranges may vary by geographic location, city an

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