Training Officer

About the role

As a Training Officer, you'll be responsible for getting new sales hires up to speed fast and keeping the whole team sharp on product, sales process, objection handling, and compliance basics. You'll work closely with the Head of Sales to turn sales data and feedback into practical training that improves close rates and customer conversations. This is a hands-on role. You'll design, deliver, and iterate training materials, run live sessions, and coach reps 1:1.

Responsibilities

• Own onboarding for all new sales hires: product knowledge, sales process, CRM, call etiquette, compliance basics.
• Training of lead generators, introducers, super introducers, brand ambassadors and influencers on the product and business
• Design and deliver ongoing training on objection handling, upselling, and customer empathy for diaspora audiences.
• Create playbooks, call scripts, and bite-size training content reps can use.
• Run role-play sessions, call shadowing, and 1:1 coaching to improve performance.
• Work with sales leadership to identify skill gaps from call recordings, QA scores, and sales data.
• Keep training materials updated as products and processes change.
• Track training impact on ramp time, conversion rates, and quality metrics

Requirements

• 3+ years in sales training, sales enablement, or sales management - insurance/financial services preferred.
• Experience delivering both live and virtual training to sales teams.
• Strong understanding of consultative selling and objection handling.
• Comfortable creating simple, clear training materials - slides, scripts, one-pagers.
• Data-driven: you use metrics to prove what's working and adjust fast.
• Excellent communication skills and presence to engage a team.
• CIPD/Train the Trainer certification is a plus, not required

Benefits

Additional Information

Build a high-performing sales team for a mission-driven insurer serving the global diaspora Join a sales team that cares about doing right by customers, not just hitting numbers. We move fast, test things, and give you ownership to build a training program that directly impacts revenue and customer outcomes. If you like seeing people improve because of what you teach, you'll love this role. Diaspora Insurance provides bespoke insurance solutions to African diaspora (expatriate) communities across the UK, EU, and beyond. We're growing fast and need a Training Officer to own onboarding and ongoing training for our sales team. UK-Birmingham. Occasional travel to EU & other operating countries

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Company Intel

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