Cloud Network Engineer II
External
Aviatrix · Bengaluru, IndiaPrepare for this interview
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About the role
Aviatrix® is pioneering the Cloud Native Security Fabric - the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit aviatrix.ai As a Cloud Network Engineer 2, you will be a part of Aviatrix's Customer Support team. This position is a critical role within our organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You will work alongside senior engineers and support leads to help customers achieve consistent adoption, accelerate integrations with our multi-cloud software products, and receive timely, high-quality technical support. You will handle a broad range of customer issues independently while growing your expertise in complex, multi-cloud environments.
Responsibilities
- Handle customer-reported issues across cloud networking, connectivity, security, and performance in multi-cloud environments, resolving standard to moderately complex cases independently.
- Partner with Sales, Solution Engineering, and Product Engineering to troubleshoot issues for enterprise customers, with senior-engineer guidance as needed.
- Lead end-to-end resolution of assigned customer issues related to deployment, integration, optimization, and upgrades of Aviatrix solutions.
- Provide hands-on support including live troubleshooting sessions, packet analysis, and root cause analysis (RCA) for customer incidents.
- Serve as a reliable point of contact for assigned cases, ensuring timely updates, clear communication, and coordinated escalation to senior engineers or engineering teams when required.
- Identify, document, and report product defects, and provide detailed reproduction steps to assist Engineering in validating and resolving bugs.
- Collaborate with senior engineers and support leads on complex customer-reported bugs, contributing to reproduction, analysis, and verification of fixes.
- Contribute to knowledge base articles, troubleshooting guides, best practices, and internal runbooks for common and recurring scenarios.
- Provide structured technical feedback on recurring issues and customer pain points to senior engineers and support leads.
- Advise customers on cloud networking best practices when integrating Aviatrix with their existing cloud and on-premises environments.
- Participate in post-incident reviews and RCA discussions, contributing observations and supporting implementation of preventive solutions.
- Support process improvement initiatives by identifying inefficiencies and contributing to enhancements in case handling and support workflows.
- KEY REQUIREMENTS:
- 2+ years of experience in customer success, technical support, resident engineer, network engineer, or similar customer-facing technical roles.
- Strong understanding of networking fundamentals, including:
- Routing and switching
- BGP, OSPF
- TCP/IP, DNS, NAT
- IPsec VPN, SSL VPN
- Network troubleshooting and packet flow analysis
- Hands-on experience with cloud networking architectures across:
- Amazon Web Services (AWS) (VPC, TGW, ENI, routing tables, security groups)
- Microsoft Azure (VNETs, VNets peering, Azure Firewall, Load Balancers)
- Google Cloud Platform (GCP) (VPCs, Cloud Router, VPN, Interconnect)
- Strong experience in configuring, testing, and troubleshooting network and security products, such as:
- Cisco ISR / ASA
- Palo Alto, Check Point, Fortinet
- Juniper, Meraki
- Riverbed, Barracuda, SonicWall, Aruba, Sophos
- Solid understanding of virtualization, Linux internals, and infrastructure software.
- Experience with Python, shell scripting, and automation, including log analysis and troubleshooting automation.
- Familiarity with security concepts and products (firewalls, IPS/IDS, segmentation, zero-trust) is a strong plus.
- Ability to analyze logs, metrics, and traces to diagnose complex distributed system issues.
- Strong communication skills to explain complex technical issues clearly to customers and internal stakeholders.
- Ability to multi-task, prioritize, and work effectively in a fast-paced, customer-driven environment.
- Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or equivalent practical experience.
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