Senior Product Manager

About the role

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway,

Responsibilities

• Responsible for identifying, defining and articulating the Customer's met and unmet needs to drive innovation help our customers get their jobs done better.
• Study and understand the market by performing studying market trends, analyzing competitors, assessing data and collecting customer research to shape the roadmap and requirements.
• Collect and analyze feedback from customers, ideas and product metrics data to prioritize and boost customer product satisfaction.
• Rigorously, prioritize the backlog, define success criteria, own trade-off decisions and guide the engineering and UX design teams on the right design choices for our customers.
• Be involved in product launch/release processes to coordinate x-functionally with your product marketing partner to inform product positioning, packaging and supporting collateral.
• Own customer/stakeholder engagement for major product issues and design product value propositions for large audiences (e.g., PR, Marketing, Sales).
• Monitor and track product usage and adoption metrics.
• Required Experience/Skills
• 5+ years of experience in product management, preferably in a B2B SaaS software industry.
• Proven track record of successfully launching and managing products.
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Experience working with cross-functional teams, including design, engineering, product marketing, and sales.
• Excellent communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels.
• Analytical mindset and strong problem-solving skills.
• Understanding of agile development methodologies.
• Strong leadership skills, with the ability to motivate and lead cross-functional teams to achieve business objectives.
• Passion for technology and a strong desire to innovate and drive change.
• Preferred Experience/Skills
• Bachelor's degree in business, engineering, or related field.
• Experience within the Governance, Risk, Compliance or Policy Management domain.
• Experience with Jira, Aha!, Pendo and/or comparable tools is preferred.

Benefits

Additional Information

Position Overview We are looking for a highly motivated Senior Product Manager to join our team. You are an experienced product manager who considers empathy to be a strength that helps you to develop a deeper understanding of customer needs so that you drive exceptional value for customers. In this role you will work closely with cross-functional teams, including engineering and design to define requirements that drive growth, innovation, and value for our customers, and you will collaborate with product marketing to bring your product to market. The ideal candidate will be experienced, detail-oriented, and a high-ownership product manager who has experience delivering results through coordinating, aligning, and motivating a large group of distributed global stakeholders. You will define and own a 6-18 roadmap that aligns to our high-level strategic platform vision. You have excellent communication skills, and you are equally comfortable working with engineering teams as well as presenting to sales, customers and non-technical teams. You are flexible to work with teams in North American and Hungary.

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