Bank Digital Ambassador (ASAP to May 2027) #NJN

Responsibilities

• Customer Assistance:
• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
• Digital Adoption and Education:
• Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
• Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
• Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
• Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.
• Product and Service Knowledge:
• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.
• Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
• Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
• Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.
• Customer Relationship Management:
• Build and maintain strong, positive relationships with customers by providing exceptional service and support.
• Gather customer feedback on digital platforms and services to contribute to continuous improvement.
• Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

Requirements

• Diploma or equivalent with prior experience in a customer service role.
• Experience with banking, or financial institution digital platforms and technology support is a strong advantage.
• Jessica Nguyen Huynh Thanh Truc
• CEI Reg. No. R23113787
• EA License No. 99C4599
• We regret that only shortlisted candidates will be notified.

Additional Information

Raffles Place Mon - Fri, 9am to 6pm Up to $2,550 Job Description The Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions. This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services. The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

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