Delivery Manager

About the role

TripArc is in active build mode. Three pods - Itineraries on ADX, QT Styler, and Product Builder - are delivering in parallel against a platform that thousands of travel advisors depend on every day. This Delivery Manager role exists to keep that parallel delivery coherent: ceremonies running tight, dependencies surfaced early, teams unblocked, and both teams and leadership accurately informed without having to ask. This is a role defined by precision in execution. The mandate is straightforward: the right work, sequenced correctly, across three teams with distinct rhythms and technical contexts. The Delivery Manager is the operational backbone of this initiative - and at a build of this scale and strategic importance, that function carries genuine weight. The ideal candidate brings deep Scrum mastery, cross-team delivery experience, and the professional maturity to operate effectively across engineering, product, and business stakeholders simultaneously. TripArc develops AI-powered products on an AI-assisted delivery workflow, and we expect our Delivery Manager to be a genuine advocate for both. That means understanding how tools like Claude and similar AI assistants change the velocity and quality dynamics of a development team - and knowing what effective quality gates, review practices, and coaching look like in that context. Familiarity with Claude is expected. Candidates who have led delivery for AI-assisted engineering teams and built operational frameworks around that experience will stand out.

Responsibilities

• Delivery Execution Across Three Pods
• Facilitate all Scrum ceremonies across Itineraries on ADX, QT Styler, and Product Builder - including stand-ups, backlog refinement, sprint planning, sprint reviews, and retrospectives
• Own SAFe Agile activities including PI Planning - coordinating across pods to align program increments, surface cross-team dependencies, and maintain delivery confidence at the portfolio level
• Monitor sprint velocity, team capacity, and progress against goals; surface variance proactively and with clarity
• Manage release plans in deep collaboration with the Release Manager and Product Owners - maintaining accuracy across scope, release numbers, and launch dates
• Own and maintain risk and decision trackers; identify blockers and surface dependencies before they impede delivery
• Chair team meetings, manage day-to-day project activities, and ensure appropriate escalation pathways are in place
• Tooling & Reporting
• Establish and enforce JIRA ticket conformity across all teams - structured, consistent data across JIRA and Git is the raw material; the expectation is that you turn it into actionable insights, not just reports
• Analyse data from JIRA and Git to identify patterns, forecast risks, and surface insights - dashboards and trackers should drive decisions, not just document activity
• Translate reporting data into clear, insight-led status updates for teams and leadership - covering milestones, deliverables, dependencies, risks, and recommended actions, not just status
• Stakeholder & Cross-Team Coordination
• Collaborate with Product Owners to maintain prioritized backlogs, align delivery timelines, and manage competing demands across pods
• Work cross-functionally to remove impediments, resolve conflicts, and develop actionable risk mitigations
• Lead Scrum of Scrums to surface and resolve cross-pod dependencies before they become delivery risks
• Partner with Product Owners to ensure business objectives are reflected in delivery sequencing
• Maintain a close working relationship with the Release Manager - aligning sprint outputs to release windows, coordinating cross-pod timing, and ensuring nothing advances without appropriate oversight
• Team Development & Continuous Improvement
• Lead retrospectives with genuine intent - as a driver of meaningful improvement, not a procedural obligation
• Coach teams and Product Owners on Scrum best practices and AI-native ways of working, elevating practice across the organization
• Cultivate an environment of constructive conflict resolution and early problem visibility
• Identify and implement process improvements that increase throughput and delivery quality without compromising team sustainability
• Tools & Environment
• JIRA
• Confluence
• Scrum of Scrums
• Azure DevOps
• SAFe
• Claude (Alternative AI famil

Additional Information

At Range Group we believe in the power of the professional travel advisor. We represent over $4.5 billion in annual travel sales. All our investments stem from a common thesis, that travel advisors add real value to a trip. Travel advisors when equipped with technology and 24/7 support are irreplaceable. Equally important is our philanthropy. Range Foundation channels 10% of group profits to social impact. From exploration grants, improved access to education, new discoveries on sea and land, cultural infrastructure, and helping our global neighbors in times of need - we are investing to build a better future.

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