Senior Platform Engineer - Citrix (SRE & Reliability Focus) (all humans)

About the role

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself We are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. Join us as a Senior Citrix Platform Engineer and take ownership of our enterprise Citrix Virtual Apps & Desktops platform. You ensure its stability, security, and performance while continuously improving automation, monitoring, and reliability. Working with cross-functional teams, you help deliver a scalable, high-performing virtual workplace and drive ongoing platform improvements using modern engineering practices. What to do: Design, operate, and continuously improve Citrix Virtual Apps and Desktops platform Support core components: Delivery Controllers, StoreFront, PVS, NetScaler/ADC, Ivanti UWM Manage lifecycle activities (image updates, maintenance, upgrades) Collaborate with security on vulnerability management, patching, and remediation Troubleshoot complex platform and infrastructure issues Analyze incidents and drive reliability improvements Contribute to monitoring, observability, and reliability metrics Ensure platform availability, performance, and resilience Improve efficiency through automation and standardization Develop automation using PowerShell, Ansible, and Terraform Simplify operations and reduce manual effort Enhance monitoring with Grafana, Citrix Director, and ControlUp Use data and metrics to drive platform improvements Define and support reliability indicators (availability, performance, operations) Collaborate with infrastructure, workplace, and engineering teams Contribute to engineering initiatives and platform improvements Promote best practices and knowledge sharing Support a culture of ownership, reliability, and continuous improvement You check these boxes: Active hands-on experience in the last 5+ years in Citrix Virtual Apps & Desktops (CVAD), including PVS, NetScaler/ADC tools like ControlUp, Citrix Director, and Ivanti UWM, with solid knowledge of policies, security, performance, and architecture Solid infrastructure knowledge across Windows Server Active Directory GPOs DNS basic networking concepts Active experience with automation combined with strong troubleshooting, analytical skills Structured, solution-oriented mindset focused on simplifying systems and improving efficiency Platform reliability mindset with interest in operational resilience Understanding of SRE principles (metrics, operational excellence) Experience with observability/monitoring in large enterprise environments Professional skills Builds reliable systems and thinks ahead about what can go wrong, making sure things keep working and improve over time. Takes ownership of work from start to finish and works closely with others to get the right outcome for the user. Keeps things simple, focuses on what matters, and removes unnecessary steps or complexity. Acts quickly on the most important work, adapts when needed, and learns from feedback. Supports others, leads by example, and helps create an environment where people can do their best work. Learns fast, adjusts easily to change, and keeps improving in a fast-moving environment. Delivers strong results and helps raise the level of the whole team. Contributes to a positive team culture by being open, respectful, and constructive, and by not tolerating toxic behavior. Why you will like us: Possibility to benefit and learn from our international, talented and passionate community at Erste Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic Health Care - Taking care of your health is important. That's why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave Work-Life-Balance - Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family Employee Referral Program - Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2.900,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations. The way we are: Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief,

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