Cloud Analyst

Responsibilities

• Be part of a global Cloud Center of Excellence focused on delivering cloud solutions.
• Support the design, implementation, and ongoing operation of Sun Life cloud infrastructure and platform services.
• Work with different CCoE squads and stakeholders' team to ensure proper execution, business, and strategic alignment is delivered for projects.
• Collaborate with internal consumers to support adoption of cloud services and self-service platform capabilities using established standards and best practices.
• Develop automation scripts and tools to streamline deployment, monitoring, and maintenance processes for the services owned by the team.
• Work within an Agile team to support delivery of platform enhancements and strategic business initiatives.
• Assist with modernizing legacy workloads and operational processes to better leverage cloud platforms and container-based services.
• Support proof-of-concept initiatives, technical evaluations, and implementation activities for cloud and container platform capabilities.
• Partner with support and engineering teams to troubleshoot issues, resolve incidents, and contribute to operational stability.
• Required to move quickly but never compromise the security of our systems or the privacy of our clients.
• Apply best practices, standards, and ensure compliance to all company security directives.
• Participate in security engineering to ensure compliance by design.
• Support Cloud Audit and Risk and compliance requirements from partnering with Security and governance teams.
• Create and maintain comprehensive documentation related to cloud and it's services, procedures and troubleshooting guides.
• As with many IT services, there is an expectation of on-call availability off hours for client impacting changes or troubleshooting activities; Sun Life is a global operation and therefore requires 24x7 support.
• What you need to succeed:
• University level degree in Computer Science, Mathematics, Science or a related technology field.
• Relevant work experience in server administration and/or cloud solution administration in an enterprise environment.
• Knowledge in DevOps environments and the use of automation to deliver business value.
• Foundational technical and business understanding of at least one major public cloud platform (AWS or Azure or GCP).
• Experience or academic exposure to software engineering, scripting, SDLC practices, or infrastructure as code.
• Exposure to systems provisioning and configuration management using automation tools such as Terraform, Ansible, Jenkins, Kubernetes, Backstage or other cloud-native technologies.
• Preferred Skills
• Excellent verbal and written communication skills
• Curious, adaptive, collaborative, innovative, & growth mindset
• Demonstrated ability to work in a team, preferably with exposure to Scrum or KANBAN frameworks.
• AWS/Azure/GCP or Linux Foundation Certification (e.g., Certified Solution Architect, Certified DevOps Engineer, Kubernetes and Cloud Native Associate etc.) are a plus
• Exposure to AWS services such as EC2, S3, Lambda, VPC, IAM, and EKS is considered an asset.
• Understanding of container platforms and orchestration concepts, with exposure to Amazon EKS and Kubernetes as a preferred skill for this entry-level role.
• Awareness of self-service platform concepts, developer enablement, and standardized cloud consumption models is preferred
• Good knowledge with programming and/or scripting languages (Python, React/TypeScript, NodeJS, Bash)
• Experience or exposure to work with AI tools such as GitHub Copilot & AWS Bedrock with Anthropic models

Benefits

Additional Information

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Cloud Centre of Excellence (CCoE) team enables Sun Life's pivot toward cloud computing by building cloud capabilities, enablement functions, and partnerships across Enterprise Services. As part of the CCoE, the team is seeking a Cloud Analyst to join a skilled team of engineers and contribute to the delivery of secure, scalable, and efficient cloud and container platform solutions for our consumers.

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