Technical Specialist (US Core Lab)

About the role

The primary purpose of the Technical Specialist role is to provide technical expertise to internal teams. The scope of the role includes, but is not limited to, technical, training and clinical support for Core Lab analysts, complaint handling and contributing to process improvements of analysis. Reporting to the CCTA QC Assessment Lead, the Technical Specialist will contribute to many critical tasks in the daily operations of the Core Lab, including: Managing analysis escalations Providing Training to Analysts Perform root cause analysis during complaint process 3 month expectations : Completed training for essential skills for the role, including: Cleerly software Advanced Pathology Work Instructions and Standardizations Participating in complaint root cause analysis 12 month expectations: Independently manage analysis escalations in a busy environment Collaborate cross-functionally with all other Core Lab departments(IS, PHO and Training) Effectively communicate feedback to analysts Independently lead root cause analysis of complaints Perform analysis as needed

Responsibilities

• 60%: Provide clinical support for escalated commercial and research exams; Serves as a first escalation point and peer review discussion
• 15% : Assist with analyst training (shadowing/content creation)
• 15%: Analyze commercial or research exams as needed
• 10%: Perform root cause analysis on complaints (discordances)

Requirements

• Degree in Medical Sciences, preferably Radiography;
• Bachelor's degree or applicable CT experience(>5 years);
• Technical and clinical experience in CTA Coronary Post processing (minimum of 2 years preferred);
• Minimum 2 years CCTA experience;
• Excellent communication skills
• This role requires expertise in coronary CTA analysis, including coronary anatomy and advanced understanding of pathology. Excellent communication and interpersonal skills are a must for this highly collaborative role.
• Must be located in the US
• Must be fluent in English and medical terminology. Must be able to cover evening or weekend shifts as needed.
• Soft Skills
• Creative thinking;
• Analytical thinking;
• Advanced problem solving;
• Critical thinking;
• Holistic thinking;
• Communication;
• Attention to detail;
• Interpersonal Skills.
• Mentoring

Benefits

Additional Information

About Cleerly We're Cleerly - a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives.

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