Strategic Account Executive, Commercial Lines

About the role

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. POSITION SUMMARY: The Strategic Account Executive leads the overall service, recommendations, and implementation of a top-tier book of insurance business. This position serves as a key executive liaison for all products and services, responsible for overall retention of accounts and ensuring the highest levels of client satisfaction and revenue growth. In partnership with Producers, the Strategic Account Executive provides significant sales support, driving business expansion through proactive identification of cross-sell and up-sell opportunities, strategic risk analysis, and consultative recommendations that deepen client relationships and increase wallet share. The Strategic Account Executive typically maintains a higher number of key and strategic accounts with higher book balances, and maintains relationships with clients at the senior management or executive level. This role requires expert-level knowledge across multiple business domains, with a deep understanding of corporate financials, operational efficiencies, competitive dynamics, and emerging market trends. The Strategic Account Executive acts autonomously on all decisions, partnering with key stakeholders to provide guidance on very complex judgements, and plays a leadership role in developing colleagues through coaching, mentorship, and knowledge sharing. Duties & Responsibilities - Serves as the senior-level consultant and executive liaison to top-tier client accounts, with primary responsibility for the strategic oversight, retention, and growth of assigned accounts, acting as the de facto technical expert and broker-consultant. - Acts as a strategic partner who provides recommendations to sell additional lines of business and other service products to top-tier client accounts and top-priority partners throughout the policy cycle, driving revenue growth and deepening client relationships. - Leads industry discussions and monitors emerging market trends, competitive dynamics, and regulatory developments to inform strategy, drive innovation, and enhance client engagement. - Demonstrates expert-level understanding of specialized discipline and understanding of other disciplines; recognized as a senior expert in one or more fields and serves as a go-to resource for complex technical and coverage questions across the organization. - Builds and maintains effective long-term relationships with executives and other decision makers for clients to ensure the highest levels of satisfaction, retention, and sustained revenue growth across a larger and more complex portfolio. - Establishes and maintains strong and productive professional relationships with insurance carrier marketing, underwriting, and risk control staff, including a detailed familiarity with each carrier's products and services in support of assigned clients. - Supports Producers in obtaining, maintaining, and expanding business; ensures they are fully prepared for client interactions and may assume primary relationship management responsibilities when appropriate. - Oversees and coordinates the delivery of all HUB services-including stewardship reports, risk control, carrier meetings, claims reviews, coverage outlines, and marketing for new and renewal placements-ensuring accuracy, timeliness, and quality. - Collaborates effectively with Account Team colleagues, HUB resources, and cross-functional partners to deliver client services, while providing senior-level coaching, training, and mentoring to team members to strengthen overall service delivery and professional development. - Conducts annual client reviews and provides coverage, risk mitigation, and loss control recommendations aimed at reducing total cost of risk. - Manages the HUB Top 20% process and participates in Critical Path meetings to support strategic account oversight. - Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients' needs. Documents other insurance products and services the clients are purchasing through other providers and who those providers are. - Monitors and supports resolution of significant claims through active collaboration with HUB and carrier claims teams. - Applies advanced knowledge of HUB tools, industry resources, and best practices to manage complex or high-profile accounts effectively. - Maintains current receivable status for assigned accounts, proactive

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