Nexum - Software Implementation & Deployment Specialist

About the role

We are looking for a Software Implementation & Deployment Specialist to support and deliver the technical onboarding of NEXUM for new and existing clients. This is a hands-on role, working closely with senior team members, support, and development. You will be involved in configuring environments, supporting data migrations, assisting with go-lives, and helping ensure clients are successfully onboarded onto the platform. This is not a software development role and not general IT support. It is a specialist role focused on software deployment, implementation quality, and client readiness.

Responsibilities

• You will work on NEXUM implementations for new and existing clients, covering installations, environment changes, and module configuration.
• You will assist with provisioning and configuring hosted environments across NEXUM's multi-tenant and dedicated single-tenant platforms.
• You will support version upgrades, including running, creating, and amending SQL scripts, validating outcomes, and working with internal teams where issues arise.
• You will deploy and configure web applications using Microsoft IIS, including application pools, site bindings, and SSL.
• You will configure and support integrations with third-party systems via REST APIs, working from integration specifications and testing connectivity and data flow.
• You will support data migration activities using Microsoft SQL Server, including running scripts, validating data, and escalating issues where required.
• You will assist with system configuration, user setup, permissions, and client-specific settings.
• You will support testing, user acceptance phases, and go-live activities.
• You will maintain clear documentation of implementation steps and client-specific configurations.
• You will provide support following go-live and assist with investigating technical issues that arise from installations and upgrades, whether immediately after delivery or further down the line.
• You will look for opportunities to improve and streamline implementation processes, and act on them.
• You will gradually take ownership of smaller or less complex implementations as your experience grows.
• Essential Experience and Skills
• Experience in a software implementation, deployment, or technical support role within a B2B or SaaS environment.
• Working knowledge of Microsoft SQL Server, including writing and amending T-SQL scripts as well as executing them and supporting data migrations.
• Hands-on experience configuring Microsoft IIS for web application deployment, including application pools, site bindings, and SSL.
• A working understanding of REST APIs and system integrations - you do not need to be a developer, but you should be comfortable reading integration documentation, configuring connections, and diagnosing issues.
• Experience working with hosted or SaaS platforms, with exposure to multi-tenant or client-specific environments.
• Experience supporting Windows-based applications or server environments.
• A basic understanding of networking concepts such as DNS, VPNs, and secure access, SFTP, and SMTP/mail relay configuration.
• Good troubleshooting skills and a methodical approach to problem solving.
• Clear communication with both technical colleagues and non-technical users.
• A curious, hands-on approach - someone who digs into p

Benefits

Additional Information

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. About NEXUM Software NEXUM Software provides invoice-to-cash solutions that help large corporates, professional services firms, and business process outsourcers optimise cashflow and improve operational efficiency. Our platform supports complex, high-volume processes and is trusted in business-critical environments. NEXUM is part of Banyan Software, a global software group with operations across Europe, North America, South America, and Asia. While NEXUM operates as a focused, autonomous business, we benefit from the stability, long-term outlook, and international presence of the wider Banyan group. Our SaaS based solutions are delivered through secure hosted environments, including multi-tenant platforms and dedicated single-tenant deployments, depending on client requirements. Formed in 2005, we are an established and growing business with a pragmatic, delivery-focused culture, and a long-standing client base.

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