Forward Deployed Engineer (FDE)

About the role

As a Forward Deployed Engineer , you will be the technical face of Mercura - the person who turns a signed deal into a live, working AI deployment. You'll spend most of your time deep in technical work: integrating our software into complex enterprise systems, structuring customer data for AI, and adapting models to fit real-world workflows. But you'll also engage directly with users and senior stakeholders daily - debugging their problems, understanding their processes, and walking C-level stakeholders through a prototype you built overnight. If you're a builder who gets energy from talking to customers and solving hard technical problems in messy, real-world environments - this role is for you. What you will be working on Customer Implementation: Own the full technical implementation of our software after the sales handoff - from first kickoff to go-live. You are the person who makes it work. AI Adaptation: Configure and finetune Mercura's AI for customer specific use cases - including prompt engineering and model behavior adjustments to match their domain and processes. Data Structuring & System Integration: Bring customer data into shape and build customer system integrations (e.g., SAP, APIs) Prototyping: Build prototypes that demonstrate new features or solve emerging customer problems and evolve them into scalable solutions Customer Relationships: Engage daily with technical, senior business stakeholders and users at customer organizations. You translate their pain into engineering decisions - and back again. Feedback Loop: Be the voice of the customer inside Mercura. Surface patterns, edge cases, and product gaps to the core engineering team with enough context to move fast.

Requirements

• Technical Skills & Experience:
• Full-Stack Engineering : You are comfortable across frontend, backend, and data pipelines (Python, React, Typescript, SQL, APIs)
• System Integrations: Experience connecting software to ERP systems, REST/GraphQL APIs, webhooks or B2B SaaS implementations is a plus
• Data Wrangling : Ability to make sense of messy, inconsistent real-world data and build reliable structure around it fast
• AI & LLMs: Practical experience with LLMs, agents, and prompt engineering - you know how to adapt model behavior to fit a specific domain and workflow
• Commitment & Mindset:
• Customer obsession: You thrive at the intersection of engineering, product, and real customer environments, and find it genuinely satisfying to solve customer problems end-to-end - not just hand it off
• High agency & ownership: You don't wait to be told what to do. When something is broken or missing, you fix it
• Communication: You can explain technical features to engineer, users and a CFO - and know which mode you're in
• Mission-driven: Your job is part of how you define yourself. You treat your work as a top priority, and you're fully committed to achieving ambitious goals amid uncertainty
• Scrappiness: You're comfortable with ambiguity, imperfect data, and legacy systems. You find a way
• You want to work in-person in Munich with a higher intensity than in a 9-5 job
• Why Mercura
• Work with the latest tech : AI is at the core of our product, and use the latest tech across our product a

Benefits

Additional Information

Mercura ( YC W25 ) helps the companies that build the real world move at software speed, automating the back-office work that runs the $12 trillion industry behind every hospital, school, and power plant. We started with one of their biggest bottlenecks - turning messy technical requests into accurate quotes - and grew to $2M ARR in our first year . With a team of 16, we're now targeting $10M by the end of 2026 as well as our expansion into the US.

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