Supervisor-Patient Access

About the role

Lead and oversee daily operations for Patient Access areas, ensuring efficient admission, registration, and pre-registration processes Supervise Patient Access staff while ensuring accurate insurance verification for PHS patients Monitor productivity, compliance, and staffing across multiple registration points to deliver high-quality patient service. Type of Opportunity: Full time Job Exempt: Yes Job is based: Presbyterian Hospital Work Shift: Varied Days and Hours (United States of America)

Responsibilities

• Select, assign, and oversee department staff, ensuring appropriate training and readiness to perform assigned duties
• Coach, mentor, and develop staff to meet performance expectations, including quality, productivity, and attendance standards
• Initiate and manage coaching, corrective actions, and performance improvement plans as needed
• Ensure compliance with departmental policies, procedures, and regulatory requirements ( JCAHO, CMS, EMTALA, HIPAA , and other state/federal guidelines)
• Monitor productivity, staffing levels, and overtime to align with budget and patient volume demands
• Collaborate with leadership to establish productivity standards and evaluate staffing needs (temporary and permanent)
• Review operations and workflows to identify inefficiencies and implement process improvements
• Manage work queues, reports, and account activity to ensure timely and accurate billing readiness and documentation
• Address patient, physician, and staff concerns, ensuring excellent customer service and effective resolution of issues
• Foster team engagement and professional growth through regular 1:1 meetings, mentorship, and continuous development opportunities

Requirements

• High School Diploma required; some college coursework preferred
• Minimum of 2 years of experience in a related field required; 1 year of supervisory experience preferred
• Strong critical thinking skills and attention to detail
• Ability to effectively interact with customers to understand needs and clearly explain information
• Proficiency in Microsoft Office applications
• Strong organizational and time management skills
• Ability to work effectively with all levels of staff, management, board members, and the public in high-stress situations
• Excellent verbal communication skills, including in-person and telephone interactions with members, employer groups, brokers, physicians, and office staff
• Strong written communication skills
• Ability to work independently with minimal supervision, manage time effectively, and resolve issues proactively
• Flexibility with work hours , including support for 24/7 operations as needed
• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
• About Presbyterian Healthcare Services
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Benefits

Additional Information

Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $50,481.60 Maximum Offer $77,105.60 Now Hiring: Supervisor-Patient Access

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