Technical Support Engineer, MX
External
Arketa · Mexico City, MexicoPrepare for this interview
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About the role
Arketa is seeking a customer-focused full stack-engineer. You'll join the team and demonstrate end-to-end ownership of investigating bugs, document and fix solutions with the customer in mind. You'll work with teams based in U.S., Canada and Mexico. This role is key to prevent churn and ensure our customers are getting the most of our software. This role is hybrid 3x a week to our Mexico City office. English fluency is required. Your 90 days: First 30 days: get familiar with our code-base and ramp-up on bug fixes 60 days - 90 days: interacting with customers within customer support channels; building tools to improve bug triage
Responsibilities
- 60% talking to customers and fixing either bugs or user experience edge cases
- 40% actually improving systems long term
- Triage, investigate, and resolve bugs reported by customers and the support team
- Own issues end-to-end: reproduce → diagnose → fix → validate → communicate
- Collaborate closely with Support to provide timely updates and clarity on issues
- Improve system reliability by identifying root causes (not just patching symptoms)
- Maintain high-quality standards (testing, edge cases, regressions)
Requirements
- 2+ years experience as a software engineer
- Strong written and spoken English fluency
- Production experience in node.js and react/typescript
- Experience in fast moving environment, such as small companies or a start-up
- AI-tooling proficiency: AI as a force multiplier
- Eligibility to work out of our Mexico City office
- Experience with global teams
- Python experience
- U.S-based startup exposure
Benefits
Additional Information
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses-whether online, in-person, or both. With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us-we're building a category-defining company in a fast-moving space, and we're looking for teammates who are excited to help shape the future of wellness.
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