Assistant Executive (IT) - Application Support

Responsibilities

• Application & System Support
• Act as primary or secondary IT contact person for assigned business applications, including but not limited to: Merimen, TMoL, Dobuflo System, StreamServe, Premium System, Sun Accounting, etc.
• Provide daily application support to business users to ensure smooth system operations.
• User Support & Incident Handling
• Deliver users' support, troubleshooting and error reporting for supported systems.
• Receive, assess and respond to application-related incidents reported by users in accordance with IT incident management procedures.
• Coordinate with internal IT team members and vendors to resolve system issues and restore services promptly.
• UAT & Change Support
• Provide User Acceptance Testing (UAT) support during system enhancements, fixes or configuration changes.
• Assist in validating system fixes and confirming resolution with end users before closure of incidents.
• Operational & Coordination Duties
• Support daily IT operations related to assigned applications.
• Maintain proper communication with users on issue status, workarounds and resolution updates.
• Follow established IT policies, escalation paths and documentation requirements for all incidents and support activities.
• In addition to the existing application support responsibilities, the following additional competency may be included: Business Analysis & Data Capability (Advantage) :
• Possesses Business Analysis skills, with knowledge of Big Data concepts, enabling better understanding of business requirements, data flows and system impacts to support informed decision-making and system enhancements.

Requirements

• Preferably with minimum 1 year experience in IT Support / Helpdesk / Onsite / Desktop support or fresh graduates with relevant internship or hands‑on experience are welcome
• Fresh Diploma / Degree holders in IT or related discipline are welcome to apply
• Hands‑on experience with: Windows OS (Desktop & Server), Endpoint management tools (Ivanti preferred), ITSM / Ticketing systems
• Basic knowledge of networking, IT security, and infrastructure
• Exposure to Oracle and Microsoft SQL Server is a plus
• Familiar with Microsoft 365, Office, and collaboration tools
• Possess good interpersonal and communications skills
• Able to multi-task and is a team player
• Prepare to take up Certificate In General Insurance (CGI) exam if required.

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