Service Engineering Lead, Electrified Systems (GM Defense)

About the role

GM Defense (GMD) is a dynamic and growing organization within General Motors. Within GMD, the Integrated Product Support (IPS) organization is responsible for delivering aftersales and sustainment support to defense customers worldwide, ensuring customer satisfaction, mission readiness, and long term business growth. The Service Engineering Lead, Electrified Systems is a Level 7 people leader role with responsibility for leading a service engineering team supporting a portfolio of battery electric, hybrid electric, and battery pack related products and systems. This leader will have 4 to 7 direct reports and will be accountable for building team capability, setting priorities, establishing operating plans, and delivering service engineering outcomes across service readiness, field issue resolution, design for serviceability, and customer support execution. This role will lead service engineering strategy and execution for electrified systems that may include battery electric drive, hybrid electric architecture, high voltage components, energy storage systems, exportable power capabilities, and related support technologies. The successful candidate will serve as a strong voice for design for serviceability, ensuring service, diagnostic, maintainability, and field support requirements are integrated early and effectively throughout the product lifecycle. This leader must be comfortable operating in ambiguity, moving with urgency, and making sound decisions across fast moving products and support environments. They will work across engineering, program management, quality, supply chain, field support, and customer stakeholders to resolve issues, shape service strategy, and build a scalable support model for growing vehicle populations and electrified product applications in the field.

Responsibilities

• Lead, coach, and develop a team of 4 to 7 service and sustainment engineers supporting electrified systems and related products.
• Set team goals, roles, priorities, and execution plans aligned to annual objectives, product milestones, launch readiness, and customer commitments.
• Own talent outcomes for the team, including hiring, onboarding, performance management, development planning, succession planning, recognition, and employee engagement.
• Build and scale service engineering capability to support the growing business needs of battery electric, hybrid electric, and battery pack related products as vehicle deliveries increase and support requirements expand.
• Lead service strategy across battery electric, hybrid electric, and energy storage systems, with focus on readiness, maintainability, diagnostics, and field supportability.
• Serve as the voice of service in product development forums, design reviews, architecture discussions, and change control processes, driving strong design for serviceability outcomes.
• Create and oversee operational plans for service engineering activities including: Service parts identification and release
• Technical manuals and service procedures
• Diagnostics, service tools, and service programming
• Field issue triage, escalation, and corrective action coordination
• Technical guidance and service communications
• Maintainability and supportability requirements
• Determine resource needs, assign work across the team, remove roadblocks, and ensure the team is focused on the highest impact deliverables.
• Lead cross functional resolution of complex technical, quality, reliability, and readiness issues, especially in fast moving and ambiguous environments.
• Use data, field feedback, warranty trends, test findings, and customer insights to identify emerging risks and prioritize corrective actions.
• Partner with product engineering, systems teams, battery and propulsion stakeholders, quality, suppliers, and functional leadership to ensure durable solutions and strong field performance.
• Provide clear, executive ready communication on risks, recommendations, progress, and recovery plans across multiple job areas.
• Act as a senior service engineering interface for internal leadership and external customers, building trust and ensuring strong responsiveness and follow through.
• Drive continuous improvement in service engineering processes, field support response, technical content quality, and readiness execution.
• Foster a team culture gr

Additional Information

Job Description Service Engineering Lead, Electrified Systems (GM Defense) About GM Defense GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities including integrated vehicles, electrification, autonomy, robotics, and security. Work Arrangement Hybrid: This role is categorized as hybrid. The successful candidate is expected to report to Warren, Michigan or Milford, Michigan three times per week, at minimum. Job Description

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