Senior Manager, Software Engineering (Platform/Infra)

Responsibilities

• Hire, manage, and develop a team of software engineers - own their performance, processes, priorities, and long-term career goals
• Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes
• Stay technically engaged - participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs
• Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders
• Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals
• Communicate effectively across the engineering and R&D organizations - translate technical complexity to non-technical audiences and represent your team's needs to leadership
• Build and improve the tooling, infrastructure, or reliability systems your team owns - ensuring observability, adoption, and impact are visible and measurable
• Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization
• Foster a culture of open communication, high ownership, and continuous improvement - where engineers feel invested in the team's success and empowered to take initiative
• Depending on your area of focus, your team may own:
• Infrastructure - SQL Reliability & Observability
• SQL and database reliability across Azure SQL, PostgreSQL, Cosmos DB, MongoDB, Redis, and Kafka - including query performance, HA/DR, capacity planning, and replication
• A unified observability platform leveraging OpenTelemetry with end-to-end correlation from mobile through API, backend, and database layers
• Proactive monitoring, synthetic testing, SLO/SLI frameworks, and AI-assisted anomaly detection and debugging systems
• Developer Experience (DevX)
• Cloud development environments, on-demand provisioning, high-fidelity mocking, and configuration management
• Build parallelization, remote caching, automated test-splitting, secure pipelines, and zero-downtime progressive rollouts
• An internal developer portal providing Golden Paths, automated service scaffolding, and centralized API/service catalogs
• DORA metrics, build telemetry, local-to-production feedback loops, test flakiness analysis, and infrastructure cost tracking
• APEX - Tooling & Platform
• Tools, libraries, and frameworks that improve development velocity, expand test coverage, and enable reliable automated coverage across functional, acceptance, performance, security, and disaster-readiness dimensions
• CI/CD tooling, version control integrations, and deployment pipeline strategy across the engineering organization
• Close partnership with feature engineering teams to identify and close technical gaps in our ability to deliver software at quality and at scale

Requirements

• 6-8+ years of software engineering experience, including 3+ years managing small to medium-sized engineering teams responsible for development, platform tooling, or infrastructure
• Proven track record delivering high-quality software at scale - with strong ownership of team performance, processes, and long-term engineering goals
• Technical depth in one or more of: database reliability and distributed systems, CI/CD and build infrastructure, or internal developer platform tooling
• Hands-on technical engagement - comfort reviewing designs, reading code, and participating in architecture discussions; this is not a purely coordinative role
• Strong knowledge of public cloud platforms (Azure preferred), infrastructure tooling (Kubernetes, Docker), and DevOps practices (CI/CD pipelines, version control, deployment systems)
• Experience with observability platforms (metrics, logs, tracing), performance engineering, or test automation frameworks i

Benefits

Additional Information

Ready to be a Titan? ServiceTitan is the leading software platform for the trades - powering the businesses that keep the world running. Over 50,000 professionals depend on our software for their daily operations, and our engineering organization is the engine behind that scale. We use the most modern tools on the Microsoft .NET platform, care deeply about craft, and love solving complex problems. We are looking for a Senior Engineering Manager to build, lead, and manage a high-performing engineering team within our Platform & Infrastructure organization. Depending on organizational need and your background, this role may focus on one or more of our core platform areas: Infrastructure & SQL Reliability, Developer Experience (DevEx), or APEX Tooling & Platform. Across all three, you will own team performance, delivery, technical direction, and long-term growth - while partnering closely with engineering and product leadership to ensure your team's goals align with company objectives.

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