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Technical Account Management

External
PlayStation logoPlaystation · London, UK
Full-timeOn-siteToday
iOS
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Responsibilities

  • Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
  • Bridge the technical and business aspects of development by partnering internally with our Developer Technology Group (DTG) engineers and business account management teams.
  • Meet regularly with your assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
  • Build long-term collaborative relationships with technical decision-makers and influencers.
  • Maintain strong ownership of the accounts & titles you work on, prioritizing and helping to ensure resolution of all issues as they arise.
  • Collect partner feedback and champion that within PlayStation.
  • Recommend and promote standard methodologies to licensed partners.
  • Provide onsite support and training.
  • Contribute to training events, postmortems, and advisory panels.
  • Frequent travel to Japan and Korea to visit SIE offices and partner locations.

Requirements

  • Required:
  • Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
  • strong understanding of Korean game development culture / ecosystem
  • Understanding of general development pipelines for games.
  • Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
  • Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development.
  • Operate independently while working effectively across a broader global team at partner sites, providing a professional and useful service to our partners.
  • Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand. When not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems.
  • Undergraduate degree or equivalent experience in the industry.
  • Proficiency in English and Korean languages.
  • Preferred:
  • Technical knowledge of the PlayStation platform.
  • Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity.
  • Familiar with working with a globally distributed group.
  • Japanese language skills are a plus.
  • Experience working with external partners.

Benefits

Discretionary bonus opportunityHybrid Working (within Flexmodes)Private Medical InsuranceDental Scheme25 days holiday per yearOn Site GymSubsidised CaféFree soft drinksOn site barAccess to cycle garage and showersPlease note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.Equal Opportunity Statement:Sony is an Equal Opportunity Employer. All persons will receive considerat

Additional Information

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognised as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. Role description: PlayStation has an exciting career opportunity. We seek a Technical Account Manager II to ensure that our game development partners have the best possible experience while developing on PlayStation platforms. Represent technical aspects of PlayStation, advocate for partners, and influence game development decisions.

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