Spa & Gym Recepcionist - Soho House Barcelona

Requirements

• A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
• Strong attention to details
• Excellent customer service
• Fluent in English and Spanish
• Organised and reliable Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills.
• What we are offering?
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Benefits

Additional Information

Soho House & Co. - Barcelona. The place... Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. Job Purpose As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. Main Duties Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department. Learn about all the different services and how much Soho House Gym & Spa has to offer. Maintain a clean, sanitary and safe environment: reception area. Manage members lists, bookings Spa services and Booking personal training classes Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away. Build a positive relationships with members and guest. Communicate and red flag any feedback to the management team. Influence a fun and positive atmosphere by being approachable and professional. Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

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