Rental Operations Agent /Customer Service Representative (Casual)
External
Avisbudget · Rockhampton AirportPrepare for this interview
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About the role
As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay. Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress. Ready to be Driven To Be The Best ? Apply now and start your journey with us! Rockhampton Queensland Australia
Responsibilities
- Establishing customer car rental needs by actively listening
- Review in detail ABG's various add on's and services as to determine what may best suit the customer
- Communicate rental procedures and guidelines effectively
- Complete rental bookings in a timely, efficient and accurate manner
- Answering customer questions and inquiries
- Prepare the interior and exterior of our vehicles which includes; cleaning, washing, and vacuuming
- Refuelling gas tanks, checking fluid levels and tire conditions along with pressure and tread depth
- Assess vehicle for any potential new damages and report it as per ABG's vehicle damage procedure
Requirements
- Applicants must have a full and valid driver's licence
- This is a casual position that requires a minimum availability of 4 days per week
- Previous experience within retail, hospitality, customer service, sales or similar roles
- Ability to work in a fast paced environment while delivery exceptional customer service
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information
Benefits
Additional Information
Working for our world-famous car rental brand based at the Rockhampton Airport in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities. Casual ongoing role - Rockhampton Airport based Full training provided to help you achieve your goals & reach your potential Supportive, friendly, and caring culture Large, stable global organisation Opportunity to grow and move internally within our business
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