Engagement Program Manager II, Alexa Devices

About the role

Alexa Preview is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. We're a group of fun-seeking individuals as reflected in our work culture, and it is embedded in our culture to encourage each other's individual growth while delivering excellent CX to the customers.

Requirements

• 4+ years of program or project management experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

Additional Information

Join the Alexa Preview Team and help shape the future of Alexa+ and Echo devices. Working closely with cross-functional product and marketing teams, you'll advocate for the customer's perspective and make strategic recommendations to enhance the user experience. Your analytical mind and tactical execution will directly contribute to making customers' lives easier and more enjoyable through Alexa+ and Echo. If you're passionate about delivering exceptional product experiences, this role is an excellent opportunity to make your mark. Key job responsibilities * Build engagement frameworks by establishing success criteria, KPIs, and feedback collection mechanisms to derive insights and recommendations for Alexa+ and Echo products. * Support moderately complex programs that are medium to large scale from initiation through delivery. * Gather requirements from appropriate business owners and write clear and detailed plans outlining methods to gather and analyze Preview participant feedback in order to deliver on requirements. * Develop and improve reporting processes and tooling across a broad range of metrics relating to customer satisfaction, adoption, and engagement. * Collaborate with product, research, and data science teams to deliver cohorts and conduct studies to support the development of product insights and voice of the customer feedback. A day in the life As an Engagement Program Manager on the Alexa Preview Team, you will conduct comprehensive analysis of beta participant performance data and program trends. Collaborate proactively with Global team members across NA, EU, and IN regions. Manage stakeholder relationships and engage in strategic discussions. Monitor weekly participant performance and take initiative to drive optimization opportunities. Invent, work with, and help improve beta execution mechanisms.

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