EU Chief Operating Officer (PCF-42)

About the role

TrueLayer is Europe's fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer's Pay by Bank network every 3 seconds, we're in a very exciting growth stage. This is why we're expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC's World Top Fintech Companies, we're trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we've raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We're looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you? We are seeking an EU Chief Operating Officer (PCF-42) to join TrueLayer Ireland Limited (TIL) - TrueLayer's EU regulated entity. Reporting directly to the CEO, this role is responsible for the overall operations of the Irish regulated entity. As a visible leader in our Dublin headquarters, you will champion TrueLayer's high-performance culture and foster local collaboration. Forming part of the management team for TIL's EU operation, you will be instrumental in supporting the vision, strategy, and operations of TrueLayer Ireland with a special focus on operational resilience and outsourced functions, ensuring they are effectively managed and fully aligned with relevant local regulatory requirements. As part of the wider TrueLayer business operations function, you will also support a number of cross-functional, group-wide projects and business initiatives.

Responsibilities

• Outsourcing and Third-Party Management
• Operational Resilience
• Responsible for ensuring the management body defines, approves, and oversees a comprehensive ICT risk management framework and digital operational resilience strategy.
• Ensure compliance with CBI expectations on operational resilience, DORA, business continuity, scenario testing, crisis communications, wind down planning and disaster recovery.
• Create and maintain mapping and visualisation of all operational resilience frameworks, critical business processes, interdependencies, and interconnections to support the resilient delivery of Truelayer services under DORA requirements.
• Ensure operational dependencies and vulnerabilities are identified, documented, and managed.
• Understanding our processes from the ground up to drive continuous improvements.
• Governance & Board Engagement
• Work directly with the CEO to provide operational assurance by providing accurate, timely, and meaningful operational reporting to the Board and senior management.
• Translate strategic objectives into executable operational plans, performance metrics, resource allocation frameworks, and governance structures.
• Ensure effective internal controls, segregation of duties, and oversight mechanisms are in place and operating effectively.
• Data-Driven Performance
• Report Executive-level Management Information (MI) and performance metrics to the business and Board of Directors. Use data-driven insights to identify business drivers, improve operational efficiency to improve performance, effectiveness, and efficiency.
• Champion the use of AI tools to automate manual workflows, streamline high-volume reporting cycles, and enhance management information (MI) accuracy across both Group and entity levels.
• Ensure continuous monitoring of key performance metrics reporting internally on operational health KPIs.
• About You
• Previous experience in a PCF-42 or equivalent regulated senior operations role within a regulated financial services or fintech environment.
• Demonstrate a 'can-do' attitude with a willingness to be hands-on in a scaling environment, ensuring operational tasks are executed effectively alongside high-level strategic management.
• Strong understanding of CBI regulatory frameworks, Operational Resilience, DORA and Outsourcing and Third Party requirements.
• Experience engaging with the Ce

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