VP, Technology

About the role

Rewind protects the data businesses run on - and technology is how we deliver on that promise. As VP, Technology, you'll own the full technology function: engineering, cloud infrastructure, trust and security, and customer support. You'll report to the CEO and be the person who sets the bar for how we build, scale, and operate - while keeping a direct line to what customers actually experience. This is a hands-on executive role for someone who leads through clarity and conviction, not hierarchy.

Responsibilities

• Set and execute the technology vision
• Define Rewind's engineering and infrastructure vision and strategy - where we're going architecturally, how we build for scale and reliability, and how we stay ahead of the market
• Develop and execute a unified technology vision that positions Rewind as the market leader in SaaS backup and recovery.
• Collaborate with the executive team to align technology initiatives with company goals, ensuring revenue growth, profitability, and customer satisfaction.
• Bring together engineering, cloud ops, trust and security and support under a unified approach that balances speed with quality and cost efficiency
• Own the technology budget, making ROI-based decisions on tooling, vendors, and infrastructure investment
• Build and lead high-performing teams
• Lead and grow a multidisciplinary team of engineers, cloud operations specialists, and support professionals
• Set the culture: high accountability, continuous learning, direct feedback, and genuine collaboration across functions
• Recruit and retain top technical talent - and create the conditions that make people want to stay
• Drive AI-powered engineering
• Champion the use of AI across the engineering org - in how your teams write code, review architecture, debug faster, and reduce toil
• Push for AI-native workflows that meaningfully lift output quality and velocity, and set the example from the top
• Own security, compliance, and data integrity
• Maintain and strengthen Rewind's SOC 2, GDPR, and CCPA posture - this is non-negotiable given what we do
• Build a security and data governance culture that's proactive, not reactive
• Connect technology to the customer
• Oversee the customer support organization: monitoring quality standards, metrics (CSAT, first response time, resolution rate), and ensuring customers have timely, effective resolution of issues.
• Partner with Sales, Product, and Customer Success to ensure what we build maps to real customer needs
• Ensure that engineering / support, sales and product teams close the feedback loop between customer-reported issues and product improvements, reducing support burden through proactive quality and self-serve tooling.

Requirements

• 15+ years in technology leadership, with at least 8 years at a senior level owning engineering and/or technical operations
• Proven track record scaling engineering and support teams in a high-growth SaaS env

Benefits

Additional Information

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies ( 2023 Deloitte Fast 50 ). We invite you to read our startup story to learn where we came from and where we're going. Read about our mission, story and values here . To find out more about our perks, click here . Some of our Blogs might help you get a better understanding of what we do here. You can find them all here . Thriving at Rewind: We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you'll feel right at home here. Here's what it takes to succeed with us: Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win. Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them. Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life. Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users. Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success. We Make Time for Fun: We work hard and make time to enjoy the journey. It's not just about hitting milestones-it's about making the experience rewarding along the way.

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