Front Office Manager
External
Minorinternational · Mozambique, Nampula Province, MzFull-timeOn-site1mo ago
ComplianceLeadership
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Responsibilities
- Manage all front office operations, including reception, concierge, reservations, and guest services
- Ensure a smooth and personalized check-in and check-out experience for all guests
- Oversee VIP arrivals, special requests, and guest recognition programs
- Lead, coach, and develop the front office team to deliver exceptional service standards
- Monitor room inventory, occupancy levels, and coordinate with revenue and reservations teams to optimize yield
- Handle guest feedback, complaints, and service recovery with professionalism and efficiency
- Ensure compliance with brand standards, policies, and procedures
- Prepare reports on occupancy, guest satisfaction, and operational performance
- Collaborate with housekeeping, F&B, and other departments to ensure seamless guest journeys
- Maintain high standards of presentation, communication, and professionalism across the team
- Proven experience as a Front Office Manager in a luxury hotel or resort
- Strong leadership and team management skills with the ability to train and motivate staff
- Excellent communication, guest relations, and problem-solving abilities
- Proficiency in hotel management systems (PMS) and front office operations
- Degree or diploma in Hospitality Management or a related field preferred
Benefits
Competitive salary and benefits packageOpportunity to work with a globally recognized luxury brandCareer growth and development opportunitiesUnique lifestyle experience in an exclusive island settingApply NowIf you are passionate about culinary excellence and ready to lead in a unique luxury environment, we invite you to apply.
Additional Information
We are seeking an experienced and service-driven Front Office Manager to lead the front office team and ensure seamless guest experiences from arrival through departure. This role is pivotal in creating a strong first impression, maintaining operational efficiency, and upholding the highest standards of luxury hospitality in a unique island setting.
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