Facebook Community Virtual Assistant

About the role

RYZE Superfoods has built one of the fastest-growing wellness communities on Facebook - nearly 500,000 members and climbing. Our How I RYZE group is at the heart of how we connect with customers, gather real feedback, and build brand loyalty every single day. We're looking for a detail-oriented, reliable Virtual Assistant to help us keep that community running smoothly behind the scenes. This is a data-forward, process-driven role for someone who thrives on structure, cares about accuracy, and understands why a well-organized dataset matters just as much as a great response in the comments.

Responsibilities

• Post & Comment Tracking
• Track all posts and comments from the group daily, using moderator-flagged posts as your starting point
• Maintain clean, structured records of all community activity for downstream reporting and trend analysis
• Moderation QA
• Complete the daily FB Moderator QA checklist (approx. 1+ hour/day), reviewing shift records for completeness and flagging gaps
• Help ensure moderation quality stays consistent as the community scales
• Build toward cross-training as a backup moderator for coverage gaps
• Data Categorization & Reporting
• Pull monthly exports of group statistics and engagement data from Facebook
• Clean, categorize, and upload data into Notion following established taxonomy
• Support the Social Health Dashboard by ensuring the right data flows into the right places
• Maintain organized archives of removed posts in formats digestible for leadership
• Growth & Initiative Tracking
• Own weekly Growth Tracking - pulling in member data, post volume, and relevant moderator notes
• Compile post and data collections for specific initiatives (launches, giveaways, new products) with full impact views
• Flag emerging trends or patterns you notice in community activity
• Administrative Support
• Assist with post scheduling, SH approval housekeeping, and ClickUp/Notion organization as needed
• Support the FB Health Dashboard as it develops

Requirements

• Proficiency in English with excellent verbal and written communication skills.
• Previous experience in virtual assistance, administrative support, or customer service (experience in food service is a plus).
• Comfortable using tools like Google Workspace, Trello, Slack, Excel, and order management platforms (e.g., Toast, Square, etc.).
• Strong organizational skills with attention to detail and meManaged and moderated high-volume online communities, maintaining organization and ensuring discussions remained productive and aligned with community standards.
• Developed and consistently followed detailed systems to maintain accuracy and efficiency when handling large amounts of repetitive data and content.
• Demonstrated the ability to execute established processes exactly as written, with a strong attention to detail and minimal need for oversight.
• Proficient in Notion , Google Sheets , and Facebook , with a proven ability to quickly learn and adapt to new software and digital tools.
• Communicated proactively and professionally in writing, consistently meeting deadlines and maintaining a strong record of reliability and accountability.
• Enjoy organizing and maintaining clean, accurate datasets, with a focus on creating systems that improve clarity, usability, and efficiency.

Benefits

Additional Information

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