Senior Manager, Partner Programs & Strategy

About the role

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things

Benefits

Additional Information

Here's a summary of the role: Diligent is seeking a Senior Manager, Partner Programs & Strategy to architect, launch, and continuously improve a global partner program that turns partner motions into scalable operating mechanisms, enabling partners to drive revenue, adoption, and customer impact across our ecosystem. This is a role for someone who thrives on building structured, data-driven programs and translating strategy into operational execution, with a hands-on approach to partner program design, governance, and performance management. At Diligent, you'll play a central role in shaping how partners engage, operate, and deliver value. You'll design and run end-to-end partner program frameworks across Advisory, Resale, MSP, AWS Marketplace, and Technology Alliances - covering onboarding, enablement, certification, governance, incentives, and deal registration. You'll define partner KPIs, build performance dashboards, and deliver executive reporting across pipeline, bookings, revenue attribution, and forecast, using insights to continuously optimise program performance and partner ROI. Working cross-functionally with Sales, Marketing, Legal, Product, Finance, and Revenue Operations, you'll ensure alignment across Salesforce and PRM systems, partner data models, attribution rules, and commercial processes. You'll also support the full partner lifecycle, including onboarding, contract management, pricing and incentives, MDF and commission processes, and ongoing governance, compliance, and optimisation of program performance. This role operates on a remote basis. This opportunity is open to candidates based in the East Coast, United States only. Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the US. Here's a breakdown of what you'll do (not all of it, just the important stuff): Own the end-to-end partner program framework across tiers, requirements, benefits, and incentives for multiple partner types including GSIs, SIs, Resellers, MSPs, and Technology Alliances Design and manage partner onboarding, enablement, implementation certification, and lifecycle processes to drive partner productivity Establish and maintain program governance including decision rights, change management, RACI, documentation standards, and compliance Own deal registration policies, guardrails, SLAs, and exception handling to protect channel integrity and reduce conflict Own Salesforce (SFDC) evolution for partner motions, including partner data model, taxonomy, attribution rules, and data governance Own partner executive reporting including pipeline, bookings, revenue attribution, and forecasting, and use insights to drive performance, accountability, and optimisation These are the essentials you'll need to get an interview: 7-10+ years in partner programs and/or partner operations within a SaaS environment Experience working across multiple partner types including GSIs, SIs, Resellers, MSPs, Technology Partners, and cloud marketplaces (e.g., AWS Marketplace) Experience designing and evolving partner programs covering co-sell, resell, services/implementation, and technology partnerships Strong experience in program governance, process design, and change management in complex, matrixed environments Hands-on experience with Salesforce and familiarity with PRM/partner portal platforms Strong analytical and financial modelling skills (program ROI, incentives, partner economics, investment decisions) Experience building dashboards, scorecards, KPI frameworks, and executive reporting for partner performance Experience using AI and automation for program operations, governance, and optimisation #LI-SK2

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