Customer Growth Account Manager (SeaLights)

About the role

Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that's totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers' time to market including the largest brands in the world. Tricentis SeaLights Customer Growth Account Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful utilizing SeaLights Quality Intelligence Platform. In this role, you will: Establish yourself as a trusted advisor with your customer base Develop customer relationships that promote retention and loyalty Gain deep knowledge about your assigned customer's business needs, goals, and challenges Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges Coach customers on the best way to use SeaLights to obtain business value. Work closely with other Tricentis SeaLights team members to develop strategic account and success plans. Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions. Strive to become a subject matter expert on SeaLights products.

Requirements

• 5 years of progressive Customer Success or Account Management experience with complex accounts
• Amenable to reporting on a night shift schedule
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Self-motivated and proactive team player
• Exceptional communication and organizational skills
• Project Management, Training or Coaching
• Ability to travel to customer location on occasion
• DevOps
• Basic understanding of DevOps principles and how they support agile software delivery.
• Familiarity with CI/CD concepts and their impact on release cycles and customer experience.
• Awareness of cloud infrastructure and deployment environments (e.g., AWS, Azure, GCP).
• Software Engineering
• General knowledge of software development lifecycle (SDLC) and agile methodologies.
• Ability to communicate effectively with engineering teams using common technical terminology.
• Understanding of APIs, integrations, and how software components interact.
• Testing
• Awareness of different types of testing (unit, integration, system, user acceptance).
• Understanding the role of testing in ensuring product quality and reliability.
• Ability to interpret test results and communicate implications to customers or internal teams.
• Why Tricentis?
• Tricentis Core Values:
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
• Why You'll Love Working at Tricentis:
• Market competitive salary + success-oriented bonus.
• Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement
• Work with the market leader in model-based automation testing.
• Supportive and engaged leadership team.
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
• We're a global company!

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