Social Services Advocate

Responsibilities

• Key areas you'll add value
• Conduct structured virtual eligibility assessments with patients and caregivers to confirm SSI/SSDI eligibility and gather the information needed to move applications forward
• Request, compile, and review medical records from relevant providers, and prepare medical summary reports for submission to the Social Security Administration (SSA) and Disability Determination Services (DDS)
• Submit completed applications to the SSA and DDS, and serve as the designated SSA Representative for patients without legal representation
• Manage ongoing weekly outreach calls with patients to provide status updates, address questions, and keep the application process on track
• Coordinate with Patient Enrollment Specialists and Health Coaches to support patients who need additional engagement or care coordination touchpoints
• Handle administrative responsibilities associated with the program, including PO box management and documentation tracking, with accuracy and follow-through
• Leverage AI-assisted tools to support records review and medical summary writing, with a clear understanding of when to verify outputs and how to use these tools in a HIPAA-compliant manner
• Partner with internal teams to flag workflow gaps, share patient insights, and contribute to the continued development of scalable, compliant benefits enrollment processes

Requirements

• Minimum of 2 years of experience in social work, case management, disability advocacy, or public benefit navigation, with direct experience supporting SSI/SSDI applications
• Current SOAR (SSI/SSDI Outreach, Access, and Recovery) certification at the time of hire; candidates who are in process will be considered if their background is otherwise strong
• Demonstrated ability to manage an active caseload efficiently, with a track record of moving cases forward at volume while maintaining high-quality work
• Experience supporting patients with complex medical, psychological, or socioeconomic needs
• Strong knowledge of SSA and DDS procedures, documentation standards, and application processing requirements
• Proficiency in virtual patient engagement, including telephone and video-based interactions
• Strong written communication skills, particularly in preparing medical summary reports and case documentation
• Familiarity with trauma-informed care, motivational interviewing, and recovery-oriented approaches
• Comfort working with technology tools, including CRM platforms and digital workflow systems
• Preferred experience
• Bachelor's or Master's degree in Social Work, Psychology, Public Health, or a related human services field
• Prior experience working directly with or in partnership with SSA, DDS, or similar government institutions
• Familiarity with AI-assisted tools for document review or clinical summarization, particularly in HIPAA-compliant contexts
• Personal Characteristics
• You listen deeply and engage with genuine empathy, and you bring the same warmth and

Benefits

Additional Information

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. We are seeking a Social Services Advocate to join our team! This is an opportunity for someone who is compassionate, efficient, and deeply committed to helping patients access the benefits and support they deserve. As a Social Services Advocate at Diverge, you will play a meaningful role in one of our newest and most impactful programs - helping Medicaid patients navigate the SSI and SSDI application process at a critical moment in their lives. You are someone who brings both heart and hustle to the work: you understand that behind every application is a real person waiting on a real outcome, and you hold yourself to a high standard of quality without letting perfect be the enemy of progress. You thrive in early-stage environments where the work is still taking shape, and you bring the kind of ownership and reliability that helps a young program find its footing.

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