Customer Service Officer

About the role

Job Descriptions Order Processing & Billing Process and input customer orders accurately into the system on a daily basis. Ensure all sales orders and billing information are updated promptly and correctly. Maintain proper documentation and records for order processing activities. Standing Order Management Maintain and process recurring customer orders, including scheduled and standing orders. Ensure recurring orders are updated according to customer requirements and operational changes. Coordinate with internal teams to ensure fulfilment of scheduled orders. Stock Coordination Amend customer sales orders based on stock availability and operational requirements. Update revised quantities, substitute items, or product changes accurately in the system. Coordinate with relevant departments regarding stock-related adjustments. Invoice Verification & Customer Coordination Verify that invoices issued by the finance department are successfully received and acknowledged by customers. Follow up on invoice-related matters to minimize payment delays and billing disputes. Coordinate with customers and internal departments regarding invoice discrepancies when required. Administrative Support Maintain accurate operational and customer records. Support daily coordination between customer service, operations, finance, and warehouse teams. Perform any other ad-hoc duties as assigned by the superior. Job Requirements: Preferably 1-2 years of experience in administrative, customer service, order processing, or operational support roles. Good communication and coordination skills. Strong attention to detail and accuracy. Ability to multitask and work in a fast-paced environment. Good time management and organizational skills Mondays to Sundays, 5-day work week on a rotating roster basis, including weekends and public holidays.

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Company Intel

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