Microsoft Dynamics Architect - Vice President

About the role

iCapital is looking for a visionary Platform Architect who doesn't just design systems, they shape how an enterprise operates at scale. This role will own the end-to-end architecture, launch, and evolution of Microsoft Dynamics 365 across iCapital, driving real business outcomes at the intersection of technology, operations, and client experience. This is a high-impact leadership position where this individual will set the strategic direction, build scalable foundations, and influence how hundreds of users and clients interact with iCapital globally.

Responsibilities

• Develop and execute a comprehensive, long-term strategy for the Dynamics platform to drive client satisfaction, achieve global adoption, and maximize agent success.
• Oversee solution design for new implementations and major enhancements; establish integration patterns with SaaS platforms and internal systems.
• Own and enforce governance standards for Dynamics customization and security. Maintain a thorough understanding of evolving global data privacy and protection regulations, ensuring the platform remains compliant and aligned with industry standards across all operating regions.
• Ensure performance tuning, resiliency planning, and high availability across all environments.
• Influence product feature prioritization by articulating customer context, business impact, and strategic importance to senior leadership.
• Serve as the primary liaison for strategic vendor relationships, including Microsoft and Avanade.
• Evaluate and integrate advanced AI tools and frameworks to accelerate development and deployment. Contribute to the development of internal libraries, best practices, and reusable components for agentic systems.

Requirements

• 8+ years of experience in enterprise application architecture, with a minimum of 4 years focused on Microsoft Dynamics 365. Contact Center is preferred
• Proven track record of leading large-scale Dynamics implementations in a global environment
• Deep expertise in Power Platform, Azure integration services, and data migration strategies
• Strong leadership presence with exceptional communication skills suited for executive-level engagement

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