Senior Business Analyst

Responsibilities

• Frame complex business challenges and identify opportunities to create customer and business value
• Lead discovery and structured analysis across customer, commercial, operational and technology domains
• Evaluate options, risks and trade-offs to support informed decision-making and investment choices
• Facilitate alignment across diverse stakeholder groups to accelerate progress and delivery outcomes
• Define future-state capabilities, processes and ways of working that enable long-term success
• Drive value-led delivery through effective prioritisation, outcome definition and value slicing
• Build clear traceability between strategic objectives, measurable outcomes and delivery decisions
• Success in this role will include helping teams make better decisions, improving delivery outcomes, and enabling transformation initiatives that create lasting value for customers and the business.

Requirements

• Extensive experience as a Business Analyst within complex transformation or change environments
• Strong structured problem-solving and critical thinking capabilities
• Experience analysing complex business, customer, operational or technology challenges
• Proven ability to evaluate options and provide evidence-based recommendations
• Confidence facilitating workshops and influencing senior stakeholders
• Strong relationship-building and stakeholder engagement skills
• Experience working across both business and technology teams
• A value-led mindset focused on outcomes, benefits and measurable impact
• The ability to connect strategic intent with practical delivery decisions
• Experience in one or more of the following would be advantageous:
• Digital transformation programmes
• Retailing, eCommerce or customer commerce platforms
• Finance, invoicing, accounting or servicing capabilities
• API, integration or platform modernisation initiatives
• Airline, travel or transport industries
• If you meet the majority of the criteria and are excited by the opportunity, we'd love to hear from you.
• Ready for take-off?
• If you're energised by complexity, motivated by solving meaningful business problems, and excited by the opportunity to influence the future of an iconic New Zealand organisation, we'd love to hear from you.
• Bring your curiosity, analytical thinking and passion for creating value, and help shape the next chapter of Air New Zealand's transformation journey.
• Applications close 30th June 2026.
• Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
• "Seek t

Benefits

Additional Information

Kia ora! Help shape the future of how millions of customers experience travel. At Air New Zealand, we're on an accelerated journey to become the world's leading digital airline. As we modernise the platforms, products and capabilities that power our business, we are hiring 2 x experienced Senior Business Analysts to help solve complex challenges, influence strategic decisions, and deliver meaningful outcomes for our customers and people. Please note, both positions are 6-month contract roles. We're currently hiring across two significant transformation initiatives: Modernising Air New Zealand's retailing capabilities and customer commerce ecosystem Transforming invoicing and financial servicing capabilities These opportunities sit at the intersection of strategy, business change, technology and operations. You'll play a critical role in helping teams navigate complexity, unlock value, and shape the future capabilities that support a more connected, digital and customer-centric airline. As an agile airline, and the first organisation globally to adopt agility at enterprise scale within aviation, our priorities continually evolve to align with strategic objectives. That means opportunities to contribute across a wide range of high-impact initiatives beyond these programmes as business needs change. With a strong reputation for culture, service and innovation, Air New Zealand continues to be recognised as one of New Zealand's most attractive employers. Join us and help shape solutions that support millions of customer journeys every year.

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