Technical Support Engineer I

About the role

Are you passionate about complex problem-solving and eager to kick-start your career in enterprise software? We are looking for a highly motivated Technical Support Engineer I to join our MultiValue (MV) Database team. In this dynamic, hybrid role, you will serve as the crucial bridge between our global customers and our core engineering teams, supporting our mission-critical UniVerse and UniData database engines, as well as the broader MV ecosystem, including MultiValue Database Tools (DBTools), MV Integration Server (MVIS), SystemBuilder Extensible Architecture (SBXA), and MV Visual Studio Code Extension (MVVS). This isn't just a traditional customer support position. We are looking for someone who wants to get hands-on with the technology. You will dive deep into customer environments, contribute to Quality Assurance (QA) initiatives, and assist with lightweight development and automation tasks. Furthermore, as our team actively embraces Artificial Intelligence to modernize our systems, you will be joining at an exciting time where we are building and integrating cutting-edge AI capabilities. We are leveraging AI as a force multiplier-augmenting our engineering capabilities, eliminating daily operational bottlenecks, and empowering our entire team to work with unprecedented efficiency and innovation.

Responsibilities

• Support global customers with deployment, configuration, and troubleshooting of MV database products
• Perform root cause analysis on complex issues in live production environments
• Take part in 24/7 on-call shifts, including nights, weekends, and holidays, to quickly respond to critical incidents.
• Assist the QA team with testing database patches and new releases
• Write automation scripts (Python, Shell) for log analysis and internal testing
• Read and debug C code to help identify bugs alongside senior engineers
• Write technical documentation and knowledge base articles
• Help integrate AI tools into support workflows
• Required Background:
• 0-2 years in support, QA, or junior dev roles
• CS/IT degree (or related)
• Comfortable with Windows, Linux, and AIX
• Basic C and Python skills
• Interest in AI/LLMs
• Familiarity with Git, Jira, and Agile practices
• Automation & Tooling: Develop and maintain automation solutions using various scripting languages (e.g., Python, Shell, or other interpreted languages) to streamline log analysis, support AI-driven workflows, and enhance internal automated testing environments.

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Company Focus: Enterprise software, specifically MultiValue (MV) database products (UniVerse, UniData, and related tools). Type of Role: Hybrid technical support + QA + light development - not a traditional help desk position.

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