Credit Card Customer Service PM Shift

Benefits

Additional Information

Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: This position is based in our Chatham customer care center and is considered an on-site position. We know you're going to love it here! Discover has an outstanding culture, and the employee experience is fantastic! Our next classes start on June 23, 2025. We are currently hiring for the following shift. 1:30 PM - 10:00PM CST Note: Shifts are Monday -Friday with weekends as assigned. What You ' ll Do - Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. - These routine customer service inquiries require the use of standard screens, scripts and procedures. - Navigates a computerized system for responding and/or troubleshooting to customer questions. - Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed. - Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests Utilizes multiple systems to respond to, troubleshoot and document customer inquiries Leverages 2 standard screens, verbatim scripts and procedures Builds the Discover Financial brand by providing industry-leading care and innovative solutions Qualifications You'll Need Preferred Requirements H.S. Diploma or GED 1+ years Customer service Physical and Cognitive Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws: Primarily remain in a stationary position. No required movement about the work environment to complete the major responsibilities of the job. Primarily performed indoors in an office setting. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator. Ability to communicate verbally. Ability to communicate in written form. This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position. Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis. #INDDFS, #ZRDF A credit screening may be required for some roles within Discover Home Lending. Application Deadline: The application window for this position is anticipated to close on May-26-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

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