Customer Service Manager

Responsibilities

• Customer Service Team
• Coordinates response to customer inquiries about status of their order.
• Assists with integration of the following functions in preparing quotes on LTA/'s; estimating, purchasing, quality, and customer engineering.
• Offer 100% support to team and provide direction in troubling situations.
• Present relevant metrics to senior staff meetings
• Support Customer Visits, communicate vision for organization as well as other customer requests
• Must be able to stand in at Senior Staff meetings; be present for any Customer visit; be able to show confidence when presenting in front of large groups.
• Updating department Metrics on a weekly/monthly basis.
• Supervisory Responsibilities
• Directly supervises Customer Service professionals
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work
• Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Consistently, regularly, and predictably at work and on time.
• Other duties may be assigned as needed.

Requirements

• Education/Experience: 2-4 years of college and or 5+ years of relevant work experience, preferably in a Customer Service Management role in manufacturing.

Benefits

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Company Intel

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