CXP & Marketing Specialist, SEA

Requirements

• Bachelor's degree or minimum Diploma in Business Administration, Marketing, or related curriculum
• Strong interpersonal skill and experienced in handling customers feedback across multi-cultural environment
• Good language and presentation skills, fluent in both Mandarin and English
• Good understanding, knowledge in chemistry and experienced technical and process management preferred
• Insight Profile Supporter and/or Helper preferred
• Advanced level of data processing competency preferred. Well mastery of computer skills including but not limited to Excel, PowerPoint, Power BI, Regression analysis, etc.
• Ability to build a collaborative environment
• Min. 2 to 3 years' experience in related function. Fresh graduates are welcomed to apply.
• Equal Employment Opportunity:
• To All Recruitment Agencies : Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Additional Information

Typical Duties: Customer Experience Program (CXP) and E-Warranty Program To be the Subject Matter Experts (SME) related to both digital solutions To be the key person handling queries from WD customers and POS Provide technical training to WD customers and POS Gathers feedback from WD customers and POS to Global CXP team for improvement Support the development & continuous enhancement of both programs First line support to WD, POS and end consumers feedback (social media, Email, etc.) First line support to respond to inquiries in mailboxes Support issuance of Credit Note for approved claims Support Technical Manager in the following: To be the key person in data filing, compilation and reporting of SEA Warranty & Claims activities To be the Subject Matter Expert (SME) for car fitment Support Trade Marketing Manager in the following: Execution of Retail POS Partnership Commercial Policy and its commercial program Monitoring Marketing activities and spending of WD customers in compliance of Commercial Policy Support Trade Marketing Manager on initiatives and activities for WDs Support on Clarios Branded Store Policy and its program to ensure compliance and adherence Market Intelligence update (Competitors pricing, promotions etc.) Provide administrative support for SEA Commercial Team Assist on procurement work Perform any other ad-hoc assignments as assigned Key Interfaces: Customer Experience Team SEA Commercial Team APAC Pricing, Sales Support Team

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at clarios? Share your experience