Housing Access Coordinator

Requirements

• Work experience or education in social services preferred.
• Ability to work independently and without direct supervision. Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities.
• Ability to work effectively in collaboration with diverse groups of people.
• Strong communication skills with a variety of guests, community members and collaborative agency team members.
• Strong active listening skills and ability to offer empathy.
• Integrity, positive attitude, strong work ethic, and self-directedness. Strong in critical thinking & problem solving
• Suicide Prevention, and Deescaltion technicques and skilled in conflict resolution and crisis management preferred
• A team player with a flexible and creative approach within a friendly, yet demanding, work environment
• Creativity in developing new and innovative approaches to challenges with a strong commitment to continuous improvement.
• Comfort with technology and database entry and management with Experience in recording case notes and database management preferred. Working knowledge of Google applications and platforms.
• Self-reflective, humble, and able to compassionately engage and process with coworkers and diverse populations with a history of trauma.
• Knowledge of the lived experience, systems-level barriers to housing, and resources available to houseless neighbors, preferred .
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.

Benefits

Additional Information

Are you deeply concerned about the issue of homelessness in our area? Do you possess a genuine passion for forming meaningful connections with individuals? Are you eager to engage with and support our unhoused neighbors? If so, we invite you to become a vital member of our Outreach Team as a Housing Access Coordinator. Our Outreach Team operates within a dynamic, community-focused organization. We are in search of a compassionate individual who thrives on building genuine relationships and serves as a steadfast advocate for our community. As a Housing Access Coordinator, you will navigate various sites, including the encampments, the Community Kitchen and Refresh, and other areas spanning across Ottawa County. This role requires adaptability, adept problem-solving abilities, and exceptional interpersonal skills. Your primary objective will be to utilize your expertise to connect individuals experiencing homelessness with vital resources, all with the overarching goal of finding stable housing solutions for our houseless neighbors. Start Date: July 2026 About Community Action House Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. (www.communityactionhouse.org) In October 2021, we launched our new 'Food Club & Opportunity Hub' to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. (www.lakeshorefoodrescue.org) In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work-while also providing practical resources for the people we serve. A second store allows us to scale that success. It's a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. (https://www.communityactionhouse.org/resale-expansion) Organizational budget: $14M+ (inclusive of $7-8M of in kind support) Agency Size: 80 staff and 3,000+ annual volunteers Our Values Who we are. Who we aspire to be. What drives us. What unites us. > Radically Welcoming > Guest-Centered > Lead with Kindness > Curiosity-Driven > Always Improving > Collaborative by Design > Contagious Commitment > One Team If you're excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we'd love to hear from you.

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