Website Merchandising Manager

About the role

POSITION SUMMARY The Website Merchandising Manager is responsible for the day-to-day merchandising, onsite search optimization, and operational execution of ProCaps Laboratories' DTC website. This role owns the onsite customer journey across homepage merchandising, collections, navigation, promotional execution, and product discovery. A key responsibility is managing and optimizing FastSimon, including search merchandising, filtering, personalization, recommendation logic, and onsite search conversion. This position works cross-functionally with Marketing, Creative, Product, Operations, and Customer Care to maintain a conversion-focused ecommerce experience that supports campaign and growth objectives. This is a highly execution-oriented role focused on operational excellence and onsite performance. WHAT YOU BRING (MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS) Bachelor's degree preferred in Marketing, Business, Ecommerce, Merchandising, or related field 4+ years of ecommerce merchandising or website operations experience Azure, Shopify, or similar ecommerce platform experience Hands-on FastSimon, Searchspring, Bloomreach, or similar search platform experience Strong understanding of ecommerce merchandising, onsite UX, and conversion optimization Experience executing website updates, promotional launches, and merchandising workflows Highly organized, detail-oriented, and execution-focused Comfortable operating in fast-paced, founder-led environments Preferred Qualifications Experience in supplements, wellness, health products, or DTC ecommerce brands Familiarity with ecommerce analytics and reporting tools Understanding of mobile ecommerce and customer journey optimization Technical & Functional Skills Azure, Shopify, or similar ecommerce platforms FastSimon or equivalent search and merchandising tools Google Analytics and ecommerce reporting tools Product catalog and taxonomy management Ecommerce merchandising and onsite optimization WHAT YOU'LL DO (ESSENTIAL JOB DUTIES & RESPONSIBILITIES) Website Merchandising & Customer Experience Own day-to-day website merchandising across homepage, collections, category pages, navigation, product placements, and promotional modules Execute promotional updates, campaign launches, seasonal refreshes, and onsite content changes in coordination with Marketing Manage product categorization, collection organization, tagging, upsells/cross-sells, and merchandising logic Optimize the onsite customer journey to improve product discovery, conversion rate, and AOV Support founder-led campaigns through onsite merchandising and landing page execution FastSimon Search & Merchandising Ownership Fully manage and optimize FastSimon functionality and merchandising Optimize onsite search, autocomplete, filtering, faceting, sorting, recommendation logic, and personalization Manage search rules, synonyms, redirects, and product boosting Monitor search performance and identify opportunities to improve search conversion and product discovery Site Operations & Onsite Testing Manage product setup, collection maintenance, taxonomy, and catalog organization within web platform (Azure) Coordinate promotional implementation, pricing updates, inventory visibility, and merchandising changes Partner with developers and technical teams on QA, bug resolution, and UX improvements Monitor key website KPIs including conversion rate, search conversion, bounce rate, and AOV Support A/B testing initiatives scoped to onsite merchandising, navigation, and product discovery Cross-Functional Collaboration Collaborate with: Marketing on campaign execution and promotional coordination Creative on homepage updates, landing pages, and merchandising assets Product and Operations on product launches and inventory coordination Customer Care on customer feedback and site experience improvements WORKING CONDITIONS Duties are performed primarily in a smoke-free manufacturing environment We pride ourselves on maintaining a clean and organized environment, fostering professionalism, growth, and teamwork PHYSICAL REQUIREMENTS Frequent sitting, standing, walking Able to lift up to 25 lbs. ProCaps provide : Salary Range: $90,000 - $110,000 annually, depending on experience and qualifications Eligible for a discretionary company-wide bonus Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program! Paid Time Off, Eight (8) Company Holidays 401(k) with Company Match - up to 4.5% 100% Company Life Coverage 100% Short Term Disability Coverage Gym Membership Reimbursement Vitamin Allowance + Discounts Company-Funded Health Savings Account ($1,600/year) Cash Reward Employee Referral Program Pet Insurance * Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders! APPLICATION DEADLINE : This position will remain open until filled. Applications will be reviewed on a rolling basis. H

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