Electrification Field Engineer

About the role

For more than a century, Caterpillar has helped build a better, more sustainable world. Caterpillar Inc. is shaping tomorrow's future as the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Backed by one of the largest independent global dealer networks and financing services through Cat Financial, the company's primary business segments: Power and Energy, Construction Industries and Resource Industries are solving customers' toughest challenges through a commitment to commercial excellence and advanced technology. All of this is made possible by our highly talented and dedicated team. About Electrification + Energy Solutions Caterpillar's Electrification + Energy Solutions (E+ES) division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Primary focus of the role will be on product lines inclusive of battery technologies, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries. We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better-more sustainable-world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Support complex technical product problem resolutions of Electrification and Energy Solutions (batteries, fuel cells, chargers, energy storage systems, and electric drives) product lines to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise. Responsibilities Include but not limited too; - Diagnose, repair, rebuild, and repurpose of electrification products. - Perform live electrical (Live Work) on batteries. - Support dealer personnel in troubleshooting issues, answering technical inquiries, and deliver product training. - Communicate site Electrification and Energy Solution product issues, uptime status, and hour accumulation. - Conduct failure analysis and facilitate the return of Failed Parts to the factory for further analysis. - Conduct quality testing, data collection, and implementation of corrective actions (ICA's, PCA's) - Support regional industry shows, displays, and proving ground events as needed. - Provide dealer training based on Field Engineering expertise - Knowledge Transfer - Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines and Service Letters. - Technical conduit between the field and the factory - Evaluate/visit customer sites and dealers to support Electrification and Energy Solutions Degree Requirement -Electrical Engineering or Technical Degree and/or equivalent experience desired To be successful in the position you must display the following attributes: - Troubleshooting Technical Problems - Customer Focus - Data Gathering & Analysis - Service Excellence - Decision Making and Critical Thinking - Effective Communications - Problem Solving - Relationship Management Additional Information - 30% - 75% travel required (international and domestic). - 5 days in office requirement - Sponsorship is not offered for this position

Benefits

Additional Information

Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

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