Jira Administrator & Agile Advisor

About the role

Welcome to TELUS Digital , where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. As a Jira Administrator & Agile Advisor , you will do more than just manage permissions. You will be the bridge between our technical infrastructure and our Agile culture, helping teams across the organization optimize their workflows and make data-driven decisions. The ideal candidate isn't just a "settings" expert; you'll be a champion of efficiency who understands how SCRUMs and KANBANs translate into a digital workspace.

Responsibilities

• Customization & Configuration: Act as the primary point of contact for team-specific Jira requests. This includes creating and managing custom projects, issue types, fields, workflows, and screens.
• Agile Consulting: Advise teams on how to best structure their boards (Scrum vs. Kanban) based on their specific delivery style.
• Metric Stewardship: Guide teams on tracking and interpreting standard Agile metrics to improve predictability and performance.
• User Support & Training: Troubleshoot access issues, provide "how-to" guidance for new users, and maintain internal documentation on Jira best practices.
• System Health: Manage global settings, scheme associations, and marketplace plugins while ensuring the instance remains clean and performant.
• Required Experience:
• Jira Expertise: Proven experience in Jira Software administration (Cloud or Data Center), including complex workflow transitions and validator/condition logic.
• Agile Proficiency: Deep understanding of Scrum and Kanban ceremonies and artifacts.
• You should know the difference between a Sprint and a Flow-based system.
• Analytical Mindset: Ability to configure and explain the value of:
• Velocity Charts and Burn-down/up Charts (for Scrum).
• Cumulative Flow Diagrams (CFD) and Cycle/Lead Time (for Kanban).
• Communication: Exceptional ability to translate a team's messy "pain points" into a streamlined technical solution.
• Great to have
• Experience with JIRA Cloud.
• Knowledge of Atlassian Intelligence features or automation rules.
• Atlassian Certified Professional (ACP) certification.

Benefits

Additional Information

Location: Guatemala / El Salvador Work style: Hybrid

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